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Order Fulfillment Specialist
2 weeks ago
We are seeking a skilled Customer Service Representative to join our team at Vista Outdoor. In this role, you will be responsible for handling customer inquiries, resolving issues, and providing exceptional customer service. The ideal candidate will have strong communication skills, be able to work in a fast-paced environment, and have a passion for delivering outstanding customer experiences.
About the Job
This is a full-time position that involves working with various customers, including guides, consumers, and dealers, to handle all inbound order processing, product recommendations, and post-sale activities. As a Consumer Service Representative, you will report to the Consumer Service Supervisor and be an in-house opportunity located in Bozeman. Your key responsibilities will include:
- Efficiently handling order fulfillment through all three channels in a timely manner with the highest level of accuracy.
- Providing expert-level product knowledge to a variety of anglers, regardless of experience levels, and selling them into the right product based on their personal needs and goals.
- Effectively balancing a variable workload, shifting when necessary to meet the demands of the department and company.
- Maintaining a high level of professionalism while on the phone or communicating via email.
- Diligently utilizing and understanding Simms' inventory management system, contact center, and ticketing management system as well as individual channel ordering sites and associated features.
To be successful in this role, you will need to have strong customer service experience, preferably in the outdoor industry via retail or in-house sales/service. Key requirements include:
- Solid communication skills, both written and verbal.
- Ability to problem solve and actively listen with a focus on win-win solutions.
- Capacity to task switch quickly and efficiently, balancing a large inbound phone/email workload.
- Technical aptitude with inventory management systems, Excel, and other programs used to track, manage, and process orders, product returns, and inventory assessment.
- Ability to quickly learn and understand the full product line, fabric technologies, and expertly explain and recommend Simms products to a variety of anglers and experience levels.
We offer a highly competitive salary, comprehensive benefits, including medical and dental insurance, vision, disability, and life insurance, 401K, PTO, tuition reimbursement, gear discounts, and the ability to add value to an exciting mission.