Field Service Technician
4 weeks ago
Job Summary:
Targan, Inc. is seeking a highly skilled Field Service Technician to join our team. As a Field Service Technician, you will be responsible for providing top-notch service and support to our customers in the poultry hatchery industry.
Key Responsibilities:
- Perform routine and scheduled preventive maintenance on all assigned Targan systems.
- Provide electrical and mechanical support and perform emergency repairs as needed.
- Participate in territory after-hours support and repairs.
- Ensure the Targeted Vaccine Delivery System (TVDS) standardized operations and processes are followed and adhered to in your assigned territory.
- Implement and manage the Targan end-user training program for all customer employees responsible for working with our installed systems.
- Support and conduct the execution of the Targan system evaluation and performance program.
- Responsible for system and service-related communications within assigned customer hatcheries.
- Collect and complete all relevant Targan reporting forms and procedures, including scheduling visits, system maintenance and troubleshooting outcomes, customer site contacts, on-site parts usage and inventory, customer training and certification program, and vehicle and equipment maintenance within assigned time.
- Provide input and support to Targan Engineering and Bio Research teams.
Requirements:
- Associate degree in Electro/Mechanical Systems or related curriculum and/or a bachelor's degree in poultry science or related field from an accredited institution.
- 1-5 years of related experience in place of educational requirement.
Desired Skills and Qualifications:
- Effective communication and customer service skills to interact directly with multiple levels of customer personnel.
- Proven mechanical aptitude and strong troubleshooting ability to identify and resolve complex problems.
- Strong organizational skills to manage multiple tasks and priorities.
- Self-motivator and self-starter with exceptional critical thinking, problem-solving, judgment, and initiative.
- Ability to learn, produce, and submit accurate service and expense reports promptly.
- Ability to understand and follow blueprints, machine drawings, and electrical and pneumatic drawings and schematics.
- Master the use of a variety of common power and hand tools.
- Proficient in the use of a laptop computer, tablet, and related software.
- Must be able to work safely and efficiently and follow all safety and precautionary procedures.
- Must possess a valid driver's license and a clean motor vehicle record.
Working Conditions and Physical Requirements:
- The majority of work is done in a commercial poultry hatchery where exposure to a potentially hazardous environment is possible.
- Heat and humidity above average are common.
- Available for on-call/after-hours work beyond a standard 40-hour work week to respond to customer emergency calls (via telephone, video, and face-to-face).
- Lift more than 25 pounds.
- Travel up to 100% of the time.
Additional Information:
Please note that all inquiries must be directed to Targan, Inc. and not to any Targan employee. All resumes submitted by search firms or employment agencies to any employee at Targan via email, telephone, social media, or other means will be deemed to be the sole property of Targan unless the firm submitting the resume has previously entered into a written agreement with Targan regarding recruitment services and has been approved by Human Resources to work on an open position.
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