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Wholesale Customer Service Representative

2 months ago

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Job Summary:

The Contact Center Prescription Customer Service Specialist plays a vital role in providing exceptional customer care support to customers inquiring about prescription lenses. As a liaison between our Lab Operations and Customer Service teams, this individual will act as a key point of contact for customers, addressing their questions and concerns in a timely and professional manner.

Key Responsibilities:

  • Respond to customer inquiries regarding prescription lenses, providing accurate and helpful information to resolve their issues.
  • Escalate complex customer concerns to senior team members or subject matter experts as needed.
  • Collaborate with internal stakeholders to ensure seamless communication and resolution of customer issues.
  • Stay up-to-date on product knowledge and company policies to provide informed support to customers.

Requirements:

  • Excellent communication and interpersonal skills to effectively interact with customers and internal stakeholders.
  • Ability to work in a fast-paced environment and prioritize multiple tasks and customer inquiries.
  • Strong problem-solving skills to resolve customer issues in a timely and professional manner.
  • Basic knowledge of prescription lenses and optical products.

About Luxottica Group:

Luxottica Group is a leading global designer, manufacturer, and distributor of premium, fashion, and sports eyewear. Our company is committed to delivering exceptional quality, style, and innovation to our customers around the world.