Parts Sales and Support Representative

3 weeks ago


Richmond, California, United States Crown Equipment Full time
Industry-Leading Company
Crown Equipment Corporation is a leading manufacturer of forklifts and material handling equipment. We are committed to providing our customers with the safest, most efficient, and ergonomic lift trucks possible, lowering their total cost of ownership.

Job Description:
This role involves working directly with customers and service technicians to answer and process incoming parts calls. You will also be responsible for pulling orders, receiving and putting up stock, ordering parts, developing relationships with Crown factory and outside vendors, and enhancing customer retention by monitoring customer satisfaction with parts support and responding to customer concerns/requests.

Key Responsibilities:
+ Answer and process incoming parts calls from customers and service technicians
+ Pull orders, receive and put up stock
+ Order parts and develop relationships with Crown factory and outside vendors
+ Enhance customer retention by monitoring customer satisfaction with parts support and responding to customer concerns/requests
+ Maintain direct contact with current and prospective customers

Requirements:
+ High school diploma or equivalent
+ Good verbal communication, written communication, interpersonal, organizational, numerical perception, and computer skills
+ Ability to lift 50 lbs
+ Valid driver's license and good driving record

Compensation and Benefits:
Crown offers an excellent wage and benefits package for full-time employees, including Health/Dental/Vision/Prescription Drug Plan, Flexible Benefits Plan, 401K Retirement Savings Plan, Life and Disability Benefits, Paid Parental Leave, Paid Holidays, Paid Vacation, Tuition Reimbursement, and much more.

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