User Experience Lead

23 hours ago


Dinan, Bretagne, United States Capital One Full time
The role involves providing clear direction and input on product prioritization and support early product definition. You will be required to work with partners and teams across various geographies, embracing and advocating for an experience mindset. As a leader and maker, you'll be asked to handle responsibilities including strategy & planning, translating complex ideas into understandable concepts, engaging in portfolio prioritization, managing through shifting priorities, advocating for the customer through human-centered design methods, championing prioritization of design-centered product enhancements grounded in research and analysis, working with partners and teams across various geographies, embracing and advocating for an experience mindset, leading & developing teams, building and leading successful teams, guiding team members in strategy, research, alignment, analysis, design critiques, and design execution tasks, navigating conflict resolution within your team as well as within projects, teams, and partner relationships, discovering & delivering, supporting early product definition by working with partners to facilitate discovery sessions that uncover customer pain points and opportunities, demonstrating familiarity with design tools to deliver concepts and enable successful collaboration across teams, driving end-to-end product design by working with researchers to understand customer needs and define opportunities through usability and empathy studies, framing problems, defining insights, and designing new methodologies/practices to serve customer needs, creating process and user flows, wireframes, journey maps, and interaction models, resulting in low to high fidelity prototypes, planning and facilitating workshops with internal and external stakeholders to align with business needs, designing within existing - and creating new - standards to contribute to our internal design system, best practices, and guidelines, storytelling and presenting visual concepts to various stakeholders, and creating high-fidelity design assets for acceptance, development, and delivery to market in partnership with technology colleagues.

The salary range for this position is $163,300-$186,400 per year. This role is eligible to earn performance-based incentive compensation, which may include cash bonuses and/or long-term incentives (LTI). Incentives could be discretionary or non-discretionary depending on the plan. Capital One offers a comprehensive set of health, financial, and other benefits that support your total well-being.

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