Hotel Night Auditor

2 weeks ago

Blue Bell, Pennsylvania, United States Hansen Properties , Inc. Defunct Full time
Job Summary

We are seeking a highly skilled and detail-oriented Night Auditor to join our team at Normandy Farm Hotel. As a Night Auditor, you will be responsible for ensuring the accuracy of all financial information, gathering necessary paperwork, and providing exceptional customer service to our guests.

Key Responsibilities
  • Audit and balance reports from the day shifts
  • Schedule guest wake-up calls and reservations for the following day
  • Verify that all EOD work has been performed by other departments
  • Respond to guest inquiries, concerns, and complaints as needed
  • Answer phones and place reservations
  • Run EOD computer functions so they are complete by the end of the shift
  • Prepare guest bills for next-day checkouts and process reservation cards
  • Balance cash drawers and record receipts
  • Facilitate the deposit of guests' valuables in hotel safe
  • Posts room charges and taxes to guest accounts
  • Processes guest charges voucher and credit card vouchers
  • Post charges to the guest accounts that have not been posted or were incurred on the night audit shift
  • Transfer charges and deposits to master accounts
  • Check to see that all charges are assigned to the appropriate departments
  • To verify that all transactions performed at the front desk are supported by documentary evidence and signatures as necessary and that they have been correctly posted and allocated into PMS system
  • To Verify that all charges posted from the POS Software, SPA software had reached the correct guest folios and not missing
  • Prints up and files reservations for the next business day
  • Verifies all account postings and balances
  • Verifies that room rates are correct and posts those rates to guest accounts
  • Monitors the status of coupons, discount, and other promotional programs
  • Can function as a front desk agent especially in terms of check-in and check-out procedures
  • Tracks room revenues, occupancy percentages, and other front office statistics
  • Prepares a summary of cash, check, and credit card activities
  • Summarizes results of operations for management
  • Check figures, postings, and documents for accuracy
  • Record, store, access, and/or analyze computerized financial information
  • Prepare of End of day procedure
  • Follow the End of Day / Night Audit Checklist
  • Must have complete knowledge of emergency procedures
  • Performs wake-up calls
  • Run end of day process in property management software (PMS)
  • Understand principles of auditing, balancing, and closing out accounts
  • Knows how to operate PMS, and other front office equipment's
  • Respond to guest needs, special requests and complaints and alert the appropriate manager as needed
  • Perform nightly balancing of in-room video and long-distance telephone services
  • Understand and know how to perform check-in and check-out procedures
Requirements
  • Must be at least 18 years old
  • High School Diploma or equivalent
  • Two years of front desk experience
  • Two years of previous experience as a Front Desk Agent
  • Night Auditing experience (preferred)
  • Must be able to pass a pre-employment background and drug screen
  • Must be legally authorized to work in the United States
  • Possess a basic knowledge of excellent service standards as well as etiquette
  • Ability to work well under pressure, dealing with many arrivals and departures within a short period of time
  • Mandatory compliance with all safety regulations, procedures, policies, and rules
  • Regular and predictable attendance
  • Arrives punctually in full uniform with a neat & professional appearance at all times
  • Requires standing for extended periods, walking, pushing, carrying, bending, reaching, stooping, kneeling, or crouching
  • Able to lift up to 25 pounds without assistance and in excess of 50 pounds with assistance
  • Must be able to multitask several different actions at once

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