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General Manager

2 months ago

Virginia Beach, Virginia, United States Wyndham Hotels & Resorts Full time

Job Summary

This position is responsible for overseeing daily hotel operations to achieve planned goals for revenue and profit while maintaining standards for guest satisfaction, employee satisfaction, quality assurance, and asset protection. The ideal candidate will provide leadership, training, direction, and support to hotel employees, ensuring a high-quality product and exceptional customer experience.

Key Responsibilities

  • Manage daily hotel operations to achieve revenue and profit goals
  • Provide leadership and training to hotel employees
  • Maintain high-quality standards for guest satisfaction, employee satisfaction, quality assurance, and asset protection
  • Develop and implement strategies to drive revenue growth and improve customer experience
  • Collaborate with the revenue management department to analyze market trends and develop effective pricing strategies
  • Train front desk staff to successfully perform selling techniques and procedures for current promotions
  • Manage controllable expenses to maintain profit margins and achieve planned monthly revenue
  • Execute company policies and procedures for purchasing and asset management
  • Personally handle difficult situations involving upset guests and resolve issues before guests leave the property
  • Respond to guest complaint letters, Guest Assistance Contact Forms, and comment cards in accordance with company standards
  • Receive satisfactory scores for Medallia (guest satisfaction survey) and take action to correct any deficiencies
  • Recruit, select, train, and manage employees to deliver guest services and quality products
  • Properly administer company policies and procedures for human resources management, payroll administration, personnel transactions, and fair treatment of employees
  • Conduct wage surveys to provide input to annual budget and ensure the hotel is offering competitive wages
  • Train and develop assigned potential management candidates and trainees in accordance with Human Resources programs and guidelines
  • Provide leadership by conducting business in a professional manner and in accordance with all company policies, including standards of conduct, business ethics, and conflicts of interest
  • Receive satisfactory scores for employee satisfaction surveys and take corrective action to correct any deficiencies
  • Maintain an acceptable level of employee turnover

Requirements

  • Bachelor's degree in Hotel/Restaurant Management or Business
  • 2-5 years of experience as a General Manager or other hotel management role
  • Excellent communication and leadership skills
  • Ability to analyze market trends and develop effective pricing strategies
  • Strong analytical and decision-making skills
  • Ability to work independently and multi-task, prioritizing as appropriate
  • Knowledge of computer software applications in word processing and spreadsheets (Word, Excel, PowerPoint, and Access)
  • Valid driver's license and personal vehicle
  • Ability to travel

About Wyndham Hotels & Resorts

Wyndham Hotels & Resorts is the largest hotel franchisor in the world and a leading hotel management company. We stand 22 brands strong across 9,000 hotels in more than 95 countries, and we offer the most diverse collection of hotel experiences in the world. Our iconic brands, united by the richest and simplest rewards program in the business, make hotel travel possible for all.

Equal Employment Opportunity Employer