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Medical Records Site Supervisor

2 months ago

Albany, New York, United States MRO Full time
Job Title: Medical Records Site Supervisor

The Medical Records Site Supervisor is a key member of the MRO team, responsible for overseeing the daily operations of the Release of Information (ROI) Specialists at client sites. This role requires strong leadership and communication skills to ensure seamless collaboration between MRO and client management staff.

Key Responsibilities:
  • Manage workflow and prioritize tasks to ensure maximum productivity and quality standards are met.
  • Adjust work assignments as needed to cover peak periods, leave, and vacancies.
  • Provide coverage in the event of backlogs, illness, vacation, or leave of absence of medical record staff.
  • Perform Quality Assurance monitoring of work performance for ROI Specialists.
  • Conduct productivity and work performance reviews for ROI Specialists in accordance with MRO/customer policies and procedures.
  • Monitor performance and provide performance feedback and evaluations for ROI Specialists.
  • Promote a positive self-image of MRO with emphasis on customer service by treating patients, co-workers, and medical center personnel with courtesy and respect.
  • Provide support to the Area Manager as needed.
Requirements:
  • High School Diploma/GED required.
  • Bachelor's and/or Associates Degree in Health Information Management, Business Administration, or a health-related field or equivalent experience preferred.
  • 1 year supervisory/management experience in an acute care setting.
  • Knowledge of HIPAA privacy information standards required.
  • Demonstrates excellence in written communication and interpersonal skills.
  • Proficiency in Microsoft Office Applications required.
Physical Requirements:
  • Position requires standing, sitting, lifting up to 20 pounds.
  • Position is performed in office and hospital settings.