Service Delivery Expert
3 weeks ago
Midco is looking for a skilled Service Delivery Expert to join its customer service team. This full-time position is located in Dickinson and offers the opportunity to work from home with all computer and phone equipment provided. As a Service Delivery Expert, you will be responsible for delivering exceptional customer service, resolving issues related to phone, cable, and internet services, and working collaboratively with colleagues to achieve team goals.
Key Responsibilities
- Deliver exceptional customer service to Midco's clients
- Resolve issues related to phone, cable, and internet services
- Collaborate with customers to identify solutions to their problems
- Record customer transactions accurately by dispositioning each contact
- Document each contact by keeping records of customer interactions or transactions, recording details of inquiries, complaints or comments as well as actions taken
- Prepare work orders for customer-related issues which may include but are not limited to a variety of service changes and trouble calls
- Follow up with customers in a timely manner when necessary
- Serve as Midco's professional representative when communicating with customers in every channel
- Train as requested to develop and broaden skill sets and to support customer demand
- Apply personal ethics, honesty, initiative, flexibility, responsibility, and confidentiality in carrying out customer service functions and other areas of responsibility
- Apply a positive customer service attitude in interactions with all internal and external customers
- Follow and serve as a role model in displaying Midco's Core Values and Leadership Success Drivers
- Adhere to Midco's privacy guidelines to ensure each customer's privacy
- Maintain regular attendance as required by your position
Compensation and Benefits
Midco offers a salary range of $60,000 - $75,000 per year, plus an excellent benefits package including medical, dental, vision, PTO, and FREE Midco TV and internet. We also offer opportunities for career growth and development within the company.
$60,000-$75,000 per year.
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