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Healthcare Reception Specialist

2 months ago

Newnan, Georgia, United States PEACHTREE MEDICAL CENTER PC Full time
Position Overview

The Healthcare Reception Specialist plays a vital role in ensuring a smooth operation within the medical facility. This position involves a variety of responsibilities that contribute to the overall patient experience.

Key Responsibilities:
  • Manage Incoming Communications: Handle phone calls and address patient inquiries with professionalism and respect.
  • Appointment Oversight: Verify and monitor scheduled appointments to ensure accuracy and efficiency.
  • Issue Resolution: Investigate and resolve patient concerns by identifying problems and implementing effective solutions.
  • Record Maintenance: Update and maintain patient records, ensuring all information is accurate and current.
  • Adhere to Protocols: Follow established communication procedures and policies during all patient interactions.
  • Financial Transactions: Collect copayments and manage outstanding balances at the time of service.
  • Electronic Medical Records: Ensure patient information is updated in the EMR system for accuracy.
Qualifications:
  • At least 1 year of experience in a medical receptionist role is required.
  • Experience with athenaOne EMR is preferred.
  • Familiarity with VOIP phone systems is advantageous.
  • Exceptional verbal and written communication skills are essential.
  • Strong problem-solving skills and meticulous attention to detail are necessary.
  • Ability to effectively multitask and prioritize responsibilities is crucial.

Please be aware that this job description is intended to provide a general overview of the position and may not encompass all tasks or responsibilities required of the employee.