Insurance Customer Service Representative

3 days ago


St Louis, Missouri, United States State Farm Insurance Full time
Job Title: Office Representative

At State Farm Insurance, we're looking for a highly skilled and customer-focused Office Representative to join our team. As an Office Representative, you'll play a critical role in providing exceptional customer service, processing insurance policy changes and updates, and handling incoming and outgoing phone calls.

Key Responsibilities:
  • Assist customers with their insurance needs and provide personalized support
  • Process insurance policy changes and updates in a timely and accurate manner
  • Handle incoming and outgoing phone calls, responding to customer inquiries and resolving issues
  • Maintain accurate and organized customer files, ensuring seamless communication and service
  • Prepare and process insurance quotes and applications, collaborating with team members to achieve office goals
  • Promote and cross-sell insurance products and services, driving business growth and revenue
  • Handle policy renewals and cancellations, ensuring a smooth customer experience
  • Assist with claims processing and follow-up, providing timely and effective support
  • Maintain a professional and friendly demeanor at all times, adhering to company policies and procedures
Requirements:
  • High school diploma or equivalent required
  • 1-2 years of customer service experience, preferably in the insurance industry
  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment, prioritizing multiple tasks and deadlines
  • Strong problem-solving and analytical skills, with a focus on customer satisfaction


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