Service Technician
2 days ago
Pro Smoker is a leading company in the Meat Curing Industry, and we are now hiring a Service Technician to help us keep growing and better service our customers.
Responsibilities:- Create detailed reports of the customers they serviced each day
- Manage day-to-day customer service needs, ensuring prompt and effective resolution
- Plan and execute outside service schedules to meet customer needs
- Manage service projects, including component and shipping requirements
- Follow all company procedures and protocols
- Install, test, and maintain in-house equipment electrical panels
- Develop work instructions for upgrades and repairs
- Program PLC and Smoker house controls
- Perform scheduled preventive maintenance plans for customers
- Manage on-site installation, maintenance, repairs, and testing tasks to ensure proper documentation
- Conduct new smoker start-ups and demonstrate equipment usage
- Troubleshoot customer problems via on-site, phone, and email
- Collaborate with the technical team to share information and build positive relationships with clients and coworkers
- High school diploma or GED equivalent
- Good driving record
- Ability to lift up to 55 pounds
- Ability to stand for up to 8 hours a day
- Ability to use ladders
- Excellent communication skills to work with customers
- Strong problem-solving skills, both electrical and mechanical
- Superb customer service, communication, and self-management skills
- A technical degree is preferred
- Ability to diagnose equipment problems
- Strong attention to detail
- Ability to read wire schematics
- Great mechanical aptitude
- Experience with PLC/computer controls
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