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Customer Insights Consultant

2 months ago

Chandler, Arizona, United States Bank of America Full time

Position Overview:

We are seeking a skilled professional to fulfill the role of Customer Segment Consultant. This position is integral to our strategic initiatives and performance objectives, focusing on the design, analysis, execution, and ongoing support of various program initiatives within our customer segments. You will collaborate closely with senior leadership, product teams, and channel partners to ensure effective execution and delivery, ultimately enhancing customer satisfaction and achieving business goals.

Key Responsibilities:

  • Minimum of 3 years' experience in automated reporting, data sourcing, and analytical processes.
  • Exceptional verbal and written communication abilities with meticulous attention to detail.
  • Capability to gather technical specifications and translate business requirements into actionable data insights.
  • Develop and maintain complex SQL queries to extract and present data from diverse databases and platforms.
  • Experience in SQL object development and job scheduling tools.
  • Familiarity with operational practices in the Financial Services sector is preferred.
  • Self-driven with the ability to prioritize tasks while maintaining high-quality standards.
  • Strong analytical mindset with a focus on solution-oriented problem-solving.
  • Eagerness to learn and adapt to new tools and methodologies.

Desired Skills:

  • Proficient in Microstrategy Workstation.
  • Experience with technologies such as Hadoop, Teradata, TOAD, and Excel.
  • Understanding of internal data repositories.

Education Requirement: High School Diploma / GED / Secondary School or equivalent.

Shift: 1st shift (United States of America)

Hours Per Week: 40