Technical Service Specialist
6 days ago
As a Technical Service Specialist at S&S Cycle, you will provide professional technical service to our customers. This role requires a strong understanding of technical departmental goals, objectives, and strategy. You will establish and maintain credibility throughout the organization as an effective developer of solutions. Additionally, you will present and maintain positive morale amongst employees, provide prompt, professional service to our customers, and investigate and resolve customer problems.
Key Responsibilities:
* Thoroughly understand and adhere to technical departmental goals, objectives, and strategy
* Establish and maintain credibility throughout the organization as an effective developer of solutions
* Present and maintain positive morale amongst employees
* Provide prompt, professional service to our customers
* Investigate and resolve customer problems
* Assist with warranty policies and procedure changes
* Assist as needed with quality issues
* Represent S&S at trade shows, seminars, and races
* Assist with the development of instruction sheets and fliers for new and existing products (may include educational videos)
* Generate company sales by directing customers to S&S products for their needs
* Road test as necessary
* Assist R&D as required
* Answer customer inquiries with accurate information in a timely manner
Requirements:
* Experienced working as a technical service support representative
* Flexible, energetic, forward-thinking, and creative with high moral and ethical standards
* High analytical ability, good judgment, and strong operational focus
* Well organized and self-directed
* Able to relate to people at all levels of the organization in a positive fashion
* Excellent verbal and written communication skills; working knowledge of basic computer applications
* Experience in motorcycle repair, with Dynamometer experience is a plus
* Excellent diagnostic and trouble shooting skills
* Motorcycle License preferred
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