Sales Associate
4 weeks ago
As a leading hardware retailer in the United States, Westlake Ace Hardware is committed to delivering exceptional customer experiences and providing a positive work environment for its employees. Our company values include Service, Passion, Respect, Integrity, Teamwork, and Excellence, which guide our daily decisions and interactions with others.
Job Summary
We are seeking a highly motivated and customer-focused Sales Associate to join our team. The successful candidate will be responsible for assisting in the receiving, stocking, and pricing of merchandise, as well as maintaining a clean and orderly sales floor and stockroom. This is an excellent opportunity for individuals who are passionate about delivering exceptional customer service and working in a fast-paced retail environment.
Key Responsibilities
Customer Service:
- Provide a positive representation of Westlake Ace Hardware by greeting customers, answering questions, and resolving issues in a timely and professional manner.
- Proactively assist customers in solving problems and provide personalized service to ensure a positive shopping experience.
- Ensure all pages and calls are answered promptly, courteously, and effectively.
- Forward any customer complaints that cannot be handled to a member of management.
- Possess strong product knowledge and knowledge of store layout and location of products.
- Assist customers throughout the store with personalized, customized service based on the premise of amazing every customer, every time.
- Assist in creating a positive, professional, and safe work environment by maintaining a clean and orderly sales floor and stockroom.
- Assist with receiving, checking in, and stocking of merchandise throughout the store.
- Assist with maintaining back stock levels and ensuring signage is current throughout the store.
- Operate a forklift with proper training and communicate any Store Support Center issues to the General Manager.
- Participate in store meetings and be professional in appearance and actions.
- Perform all other duties as assigned.
- High School or GED equivalent.
- Formal retail experience preferred.
- Ability to stand, walk, lift (up to 25lbs), and climb.
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