Patient Care Coordinator
2 weeks ago
Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data, and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits, and career development opportunities. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes.
Optum Shoreline has an immediate opening for a friendly, patient-focused and detailed-oriented Patient Care Coordinator to join our team. The Patient Care Coordinator is responsible for the completion of set processes and protocols. Works cooperatively with all members of the care team to support the vision and mission of the organization, deliver excellent customer service and adhere to Lean processes. Supports the teams in meeting financial, clinical, and service goals.
Responsibilities:
- Greet customers into the practice and provide instruction and/or direction as necessary both on the phone and in person
- Schedule and coordinate all patient appointments as directed
- Maintain an organized and clean work area, free of clutter
- Prepare all documentation and records with accuracy as directed or necessary for the patient's care
- Meet or exceed the performance measures established by the Practice Management Dept.
- Order and maintain the inventory, and stock in the area according to the policies and procedures established by the Practice Management Dept. and Central Supply
- Follow established policy and procedures related to the position
- Participate and contribute in a team-based environment
- Maintain a team-supportive attendance record
- Understand and deliver quality customer service that is consistent with the Polyclinic's efforts in becoming a High-Performance Organization
- Follow OSHA/WISHA (including usage of PPE) guidelines
- Follow HIPAA regulations
- Adapt and perform effectively in a continuously changing environment, and in occasional difficult situations
What are the reasons to consider working for UnitedHealth Group?
- Paid Time Off which you start to accrue with your first pay period plus 8 Paid Holidays
- Medical Plan options along with participation in a Health Spending Account or a Health Saving account
- Dental, Vision, Life& AD&D Insurance along with Short-term disability and Long-Term Disability coverage
- 401(k) Savings Plan, Employee Stock Purchase Plan
- Education Reimbursement
- Employee Discounts
- Employee Assistance Program
- Employee Referral Bonus Program
- Voluntary Benefits (pet insurance, legal insurance, LTC Insurance, etc.)
Requirements:
- High School Diploma/GED (or higher)
- 1+ years of customer service experience with strong communication skills both in person and via phone
- 6+ months of experience working in a medical front office position performing duties such as scheduling appointments, checking patients in/out, insurance verification, collecting co-pays, and maintaining medical records
- 6+ months of EPIC experience
Preferred Qualifications:
- 1+ years of Microsoft Office experience
- 1+ years of experience working in a medical front office position performing duties such as scheduling appointments, checking patients in/out, insurance verification, collecting co-pays, and maintaining medical records
- Experience working in the healthcare industry
- Knowledge of medications and medical terminology
Soft Skills:
- Ability to work independently and maintain good judgment and accountability
- Demonstrated ability to work well with health care providers
- Strong organizational and time management skills
- Ability to multi-task and prioritize tasks to meet all deadlines
- Ability to be empathetic and kind towards patients
- Ability to work well under pressure in a fast-paced environment
- Excellent verbal and written communication skills; ability to speak clearly and concisely, conveying information in a manner that others can understand, as well as ability to understand and interpret information from others
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