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Customer Service Representative
2 months ago
Chris Barredo - State Farm Agent is a leading insurance agency dedicated to helping individuals and families manage risk and achieve their financial goals.
Job SummaryWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our team, you will be responsible for delivering exceptional customer experiences, resolving inquiries, and promoting the growth of our agency.
Key Responsibilities- Customer Relationship Building: Establish and maintain strong relationships with customers, providing personalized service and follow-up as needed.
- Insurance Expertise: Provide accurate and friendly customer service, responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification.
- Needs-Based Review Process: Use a customer-focused approach to educate customers about insurance options, promoting the development of our business.
- Communication and Collaboration: Utilize excellent communication skills to efficiently meet customer needs, while coordinating with other agency team members to achieve common goals.
- Dedication to Customer Service: Demonstrated commitment to delivering exceptional customer experiences.
- Effective Communication: Excellent communication skills to assist customers and coordinate with other agency team members.
- Problem-Solving: Proactive approach to problem-solving, ensuring customer needs are met efficiently.
- Competitive Compensation: Hourly pay plus commission/bonus structure.
- Opportunities for Advancement: Growth potential and opportunities for advancement within the agency.
- Valuable Experience: Career-building experience in the insurance industry.
