Customer Service Coordinator

3 days ago


Rancho Santa Margarita, California, United States Santa Margarita Plumbing & Air Inc Full time

**Job Summary:**

Santa Margarita Plumbing & Air Inc is seeking a highly organized and skilled Dispatcher to receive emergency and non-emergency calls, prioritize tasks, and direct response units to appropriate locations.

Key Responsibilities:

  • Receive inbound emergency and non-emergency calls
  • Collect and document information from callers
  • Prioritize calls according to the level of urgency
  • Transmit information to the appropriate person or department
  • Direct response units to appropriate locations
  • Monitor status of the response team
  • Invoicing
  • Monitoring the schedule and day-to-day jobs

Requirements:

  • High school diploma/GED
  • Previous experience as a Dispatcher or in a similar position
  • Excellent typing and data entry skills
  • Understanding of best practices and procedures for emergency response situations
  • Strong verbal and written communication skills
  • Highly organized with the ability to multitask and prioritize projects
  • Ability to work well under pressure

Compensation: $45,000 - $60,000 per year (estimated)

This role offers excellent opportunities for career growth and professional development. If you are a detail-oriented and customer-focused individual with excellent communication skills, please consider this opportunity.



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