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Retail Operations Supervisor

2 months ago

Paramus, New Jersey, United States Pandora AS Full time

Overview:

The Retail Operations Supervisor will embody the essence of the Pandora brand, immersing themselves in its culture and product offerings. This role is essential in ensuring that every customer receives an unparalleled shopping experience.

Key Responsibilities:

  • Foster a store environment that radiates enthusiasm and passion for the brand, motivating team members to act as brand ambassadors.
  • Create a high-performance sales atmosphere that consistently exceeds customer expectations and delivers outstanding service.
  • Ensure adherence to brand values and the SPARK experience in every customer interaction.
  • Achieve and surpass individual and store sales targets and Key Performance Indicators (KPIs).
  • Lead and motivate a team focused on both individual and overall store success.
  • Provide immediate coaching and constructive feedback to drive achievement of KPI goals.
  • Maintain a visible leadership presence on the sales floor, actively participating in team selling to optimize sales opportunities.
  • Complete product knowledge training to enhance sales effectiveness.
  • Stay informed about current product launches and promotions, supporting company initiatives.
  • Build and nurture a loyal customer base through effective engagement and relationship-building.
  • Maintain vigilance to ensure a world-class shopping experience while managing loss prevention.
  • Develop a high-performing team by recruiting, training, and retaining top talent.
  • Establish a pipeline of qualified candidates to support ongoing hiring needs.

Qualifications:

  • Excellent verbal and written communication skills.
  • Ability to effectively communicate with all organizational levels.
  • Understanding of retail mathematics and Key Performance Indicators.
  • Strong business insight and analytical capabilities.
  • Proven ability to recruit, retain, and develop talent with a focus on succession planning.
  • Flexibility to work varied hours, including evenings, weekends, and holidays.
  • Must be at least 18 years old.
  • Ability to stand for extended periods.
  • Proof of identity and eligibility to work is required.

If you are a dedicated team player with a proactive mindset, you will excel in our dynamic and inclusive environment. We invite you to embrace the opportunity to care, dream, and deliver meaningful results.

About Pandora:

Pandora is a leading designer, manufacturer, and marketer of hand-finished jewelry crafted from high-quality materials at accessible prices. Our products are available in over 100 countries through thousands of retail locations, including concept stores.

Headquartered in Copenhagen, Denmark, Pandora employs a diverse workforce and is committed to sustainability, aiming for carbon neutrality by 2025.