Taxi Service Representative
6 days ago
Transdev is a leading mobility company that operates transportation systems, maintains vehicle fleets, and delivers mobility solutions across the U.S. and globally. With a team of 32,000 employees across 400 locations, Transdev maintains over 17,000 vehicles and serves customers through its operations in 19 countries.
Job SummaryWe are seeking a skilled Taxi Starter/ Curbside Greeter to join our team at Transdev. As a key member of our operations team, you will be responsible for providing exceptional customer service, dispatching taxicabs, and ensuring seamless transportation experiences for our passengers.
Key Responsibilities- Greets each passenger and provides information about fare costs, travel times, and other relevant details at the airport curbside.
- Dispatches taxicabs in response to telephone requests for service or walk-up service, providing customers with directions and answering their general questions.
- Maintains operational maps, contacts drivers of assigned sectors by radio or telephone to relay requests for service, and logs calls relayed to each driver and addresses patrons.
- Facilitates transactions among all related parties, including overseeing the transaction type (credit cards, cash, vouchers, and coupons) and ensuring the proper method of payment is assigned to each customer's transaction.
- Loads and unloads luggage and other baggage for customers.
- Provides wheelchair assistance to customers.
- Ensures compliance with all airport rules and regulations, as well as Transdev's standard operating procedures.
- High School diploma or GED required.
- Two years of customer service or basic office experience preferred.
- Proven interpersonal skills dealing with the public required.
- Strong verbal communication and listening skills.
- Ability to interact professionally with external customer problems and complaints.
- Ability to work various shifts or flexible work schedules.
As an operator and global integrator of mobility, Transdev is driven by its purpose to empower the freedom to move every day through safe, reliable, and innovative solutions that serve the common good. Join our team and be part of a global company that is shaping the future of mobility.
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