Membership Sales Ambassador Part Time

4 weeks ago


Brooklyn, New York, United States BJ's Wholesale Club Full time

About the Role

We are seeking a highly motivated and results-driven Membership Sales Ambassador Part Time to join our team at BJ's Wholesale Club. As a key member of our sales team, you will be responsible for promoting our membership programs and providing exceptional customer service to our members.

Key Responsibilities

  • Promote the BJ's value proposition regarding acquisition, retention, perks, and the Member experience.
  • Convert potential members by actively and effectively pitching all membership programs in accordance with company policies and practices.
  • Sell BJ's membership products to potential new and existing members with high energy and determination.
  • Drive toward goal achievement, defined by business established benchmarks and results.
  • Exhibit clear understanding of all BJ's Membership options, and Co-Brand credit card.
  • Deliver superior customer service to Members by serving as a first line point-of-contact regarding membership, credit card applications, general questions, issues, merchandise returns, exchanges, product look up, and pick-ups.
  • Follow tax exempt/resale membership policies in regard to the retention processes and procedures, including monitoring membership renewals and tax-exempt/resale status.
  • Resolve Member concerns in a courteous and timely manner. Escalate issues to PIC and MOD when necessary.
  • Assist with BOPIC (Buy Online and Pick Up In Club) orders for members.
  • Maintain all club policies and procedures.
  • Perform other duties as assigned, including working in other departments as needed.

Requirements

  • Prior front line/customer service or previous sales experience preferred.
  • Results driven with proven success in goal achievement.
  • Basic math skills preferred.
  • Computer proficiency preferred.

Work Environment

  • Most of the time is spent frequently remaining in a stationary position on hard surfaces.
  • Occasionally requires lifting objects up to 30 pounds. May require lifting and moving heavy and/or awkward objects more than 30 pounds with assistance.
  • Located in a comfortable indoor area with infrequent exposure to temperature extremes and loud noises.

Compensation

In accordance with the Pay Transparency requirements, the following represents a good faith estimate of the compensation range for this position. At BJ's Wholesale Club, we carefully consider a wide range of non-discriminatory factors when determining salary. Actual salaries will vary depending on factors including but not limited to location, education, experience, and qualifications. The pay range for this position is $17.00-$20.83.



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