Customer Service Representative

2 weeks ago

Houston, Texas, United States U-Haul Full time
Job Summary:

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our U-Haul team, you will be responsible for providing exceptional service to our customers, ensuring their needs are met, and exceeding their expectations.

Key Responsibilities:

* Assist customers with U-Haul products and services, providing solutions to their needs and concerns.
* Use U-Scan technology to manage rentals and inventory, ensuring accuracy and efficiency.
* Move and hook up U-Haul trucks and trailers, ensuring safe and secure transportation.
* Clean and inspect equipment on the lot, maintaining high standards of quality and safety.
* Answer questions and educate customers about products and services, promoting U-Haul's offerings.
* Prepare rental invoices and accept equipment returned from rental, ensuring accurate and timely processing.
* Install hitches and trailer wiring, ensuring safe and secure connections.
* Fill propane tanks, maintaining a safe and efficient process.
* Drive a forklift, ensuring safe and efficient operation.

Requirements:

* Valid driver's license and ability to maintain a good driving record.
* High school diploma or equivalent.

Work Environment:

The work involves moderate risks or discomforts, requiring special safety precautions. May be required to use protective clothing or gear, such as masks, goggles, gloves, or shields. The work requires some physical exertion, including long periods of remaining stationary, moving around indoors and outdoors, positioning oneself to reach objects at varying heights, and moving equipment weighing a minimum of 50 lbs. assisted or unassisted.

U-Haul Offers:

* Career stability and opportunities for advancement.
* On-the-job education and training.
* Competitive compensation and benefits package, including health insurance, prescription plans, paid holidays, vacation, and sick days, if eligible.
* Life insurance, MetLaw Legal program, MetLife auto and home insurance, and more.

Why Join U-Haul?

At U-Haul, we value our team members and strive to create a culture of health and wellness. We offer a range of benefits and perks, including career stability, opportunities for advancement, and a competitive compensation package. If you are a motivated and customer-focused individual who is passionate about providing exceptional service, we encourage you to apply for this exciting opportunity.

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