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Parts and Service Advisor Associate

2 months ago

Devils Lake, North Dakota, United States Devils Lake Cars Full time
About the Role

At Devils Lake Cars, we're seeking a highly skilled and customer-focused individual to join our team as an Assistant Parts and Service Advisor. As a key member of our team, you will play a vital role in ensuring our customers receive exceptional service and support.

Key Responsibilities
  • Customer Service: Provide high-level service to retail and internal guests, ensuring their needs are met and exceeded.
  • Parts Coordination: Assist with ordering and stocking parts, as well as locating out-of-stock items from external sources.
  • Order Management: Set up orders for daily shipment, delivery, or pick-up, and ensure all internal requests for parts are billed on service repair orders.
  • Quick Lane Oversight: Oversee the flow of the Quick Lane, ensuring customers receive prompt and effective service.
  • Customer Experience: Take ownership of the customer's experience, carrying out additional assignments to leave a positive impression.
  • Concierge Support: Provide support for all owner inquiries, whether phone or in-person, to ensure customers are not mishandled.
  • Inventory Management: Ensure the daily inventory of technicians' time is consistently sold to service customers, and distribute work between technicians efficiently.
Requirements
  • Education: High school diploma or equivalent.
  • Automotive Knowledge: Automotive parts knowledge required.
  • Driver's License: Valid Driver's License.
  • Clean Driving Record: Clean driving record.
  • Ability to Read and Comprehend: Ability to read and comprehend simple instructions, short correspondence, and memos.
  • Ability to Write: Ability to write simple correspondence.
  • Ability to Present Information: Ability to effectively present information in one-on-one and small group situations.
What We Offer
  • Competitive Compensation: Competitive salary and benefits package.
  • Medical, Dental, and Vision Plans: Comprehensive medical, dental, and vision plans.
  • Auxiliary Benefits: Critical Illness, Accident, and other auxiliary benefits.
  • FSA and HSA Options: Flexible Spending Account and Health Savings Account options.
  • 401k Plan: Employer-matched 401k plan.
  • PTO: Paid Time Off.
  • Employer-Paid Short-Term Disability and Life Insurance: Employer-paid short-term disability and life insurance.
  • FT Employee Discounts: Discounts on dealership services and products.
  • Discounted Gym Membership: Discounted gym membership.
  • Access to Mental Health Resources: Access to mental health resources.
  • Tuition Reimbursement and Additional Training: Tuition reimbursement and additional training provided.
  • Degrees at Work Continuing Education Program: Degrees at Work continuing education program.
  • Opportunities for Upward Mobility: Opportunities for career advancement and growth.