Customer Service Ambassador for Healthcare Services

7 days ago


Bellingham, Massachusetts, United States ConvenientMD Full time
About This Opportunity

We are seeking a skilled Customer Service Ambassador to join our team at ConvenientMD, a leading provider of healthcare services in New England. As a key member of our staff, you will play a vital role in ensuring that patients receive exceptional care and service.

Job Summary

The Customer Service Ambassador will be the first point of contact for patients and visitors, providing a warm and welcoming experience. This role requires excellent communication skills, attention to detail, and the ability to multitask in a fast-paced environment.

Main Responsibilities:
  • Patient Interaction: Engage with patients in a professional and courteous manner, addressing inquiries and providing assistance both in person and over the phone.
  • Registration and Scheduling: Register patients efficiently, ensuring completion of all required forms with accurate information, and manage patient reservations and registration.
  • Payment Collection: Collect payments, insurance co-pays, and prescription charges following clinic financial policies, and proactively request card on file and follow up on patient balances.
  • Clinic Coordination and Collaboration: Collaborate with the healthcare team to ensure seamless patient flow and efficient clinic operations, contributing to a positive and organized environment.
Requirements:
  • High school diploma or equivalent required; associate's or bachelor's degree preferred.
  • Excellent communication and customer service skills.
  • Ability to work effectively in a team environment.
  • Attention to detail and organizational skills.
  • Basic computer skills and familiarity with software systems.
Benefits:
  • Competitive salary: $45,000 - $60,000 per year, depending on experience.
  • Opportunities for career growth and professional development.
  • A supportive and dynamic work environment.
  • Flexible scheduling to accommodate varying needs.


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