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House Attendant

2 months ago

Reno, Nevada, United States Azul Hospitality Full time
Job Summary

We are seeking a highly motivated and detail-oriented House Attendant to join our team at Azul Hospitality. As a House Attendant, you will be responsible for ensuring the cleanliness and maintenance of our public areas, including rooms, hallways, lobby, lounges, restrooms, corridors, elevators, stairways, and fitness center.

Key Responsibilities
  • Perform general cleaning duties in public areas, storage areas, and administrative areas.
  • Clean rooms, hallways, lobby, lounges, restrooms, corridors, elevators, stairways, and fitness center.
  • Supply own cleaning cart with appropriate supplies for shift.
  • Ensure work areas are clean when finished.
  • Be knowledgeable about the hotel and answer guest inquiries and requests.
  • Run supplies and service items to guestrooms as requested.
  • Dust furniture and fixtures.
  • Polish metalwork and furniture.
  • Vacuum floors.
  • Participate in the guest room Deep Cleaning program.
  • Perform deep cleaning tasks and special projects.
  • Assist with carpet cleaning and extraction.
  • Strip rooms for Room Attendants upon check out.
  • Collect soiled linens from rooms for laundering.
  • Assist Room Attendants by bringing any additional items needed for the guest rooms.
  • Remove and dispose of trash.
  • Clean outside areas, including porte cochere and other arrival areas.
  • Ensure staff member break areas and administrative offices are clean and well maintained.
Supportive Functions
  • Assist with any guest inquiry.
  • Follow all company and safety and security policies and procedures.
  • Report maintenance problems, safety hazards, accidents, or injuries.
  • Perform other reasonable job duties as requested by direct and indirect Supervisors.
Physical Demands
  • Environmental conditions are inside, a job is considered inside if staff spends approximately 75 percent or more of the time inside. Temperature is moderate and controlled by hotel environmental systems.
  • Must be able to sit at a desk for up to six (6) hours per day. Walking and standing are required at times.
  • Must be able to exert well-paced ability to maneuver between functions occurring simultaneously.
  • Must be able to exert well-paced ability in limited space and to reach other departments of the hotel on a timely basis.
  • Must be able to lift up to 45 lbs. as needed.
  • Must be able to push and pull carts and equipment weighing up to 250 lbs.
Specific Job Knowledge, Skills and Abilities
  • Must be able to speak, read, write, and understand the primary language used in the workplace.
  • Requires good communication skills, both verbal and written.
  • Must have excellent customer relations skills.
  • Must be detail oriented with outstanding organizational and communication skills.
  • Must possess basic computer skills.
  • Must possess basic computational ability.
  • Ability to effectively deal with internal and external customers some of whom will require high levels of patience, tact and diplomacy and collect accurate information to resolve conflicts.
  • Self-driven and able to work independently.
  • Exceptionally strong in issue resolution and proven analytical skills with a strong attention to detail.
Education and Experience
  • High school or equivalent education required.
  • Prior hotel experience preferred.