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Tech Operations Specialist

1 month ago

Farmington Hills, Michigan, United States Vaco Technology Full time
Job Summary

We are seeking a highly skilled Tech Operations Analyst to join our team at Vaco Technology. As a key member of our Business Operations team, you will be responsible for providing exceptional support to our dealers and stakeholders.

Key Responsibilities
  • Act as the primary escalation point for dealer support issues, providing expertise in troubleshooting and problem resolution.
  • Collaborate with the Level 1 Service Desk, technical teams, business teams, and dealership users to resolve escalated issues.
  • Manage and track assigned support tickets daily, ensuring quick resolution or appropriate escalation of dealer issues.
  • Support additional business needs as outlined by the Business Operations Management team, including special projects and trend analysis.
  • Maintain up-to-date knowledge of products and services, and provide education to dealers and stakeholders as needed.
  • Support teammates in identifying and implementing opportunities for continuous improvement within Business Operations.
  • Participate in the Business Operations On-Call Support rotation, including occasional evening and weekend shifts.
  • Ensure compliance with safety, security, and privacy standards across all responsibilities.
Requirements
  • Bachelor's degree in business or a technical field, or equivalent work experience.
  • 2-3 years of relevant experience in customer service or a related field.
  • Prior experience in technology customer service or a related field is advantageous.
  • Experience in automotive finance or related consumer finance is a plus.
Preferred Skills
  • Strong analytical and problem-solving abilities.
  • Experience with service desk and call center technologies.
  • Knowledge of relevant products, teams, customers, and processes will be developed on the job.
What We Offer

We offer a competitive salary and benefits package, as well as opportunities for professional growth and development.