COMPENSATION
Starting at $10.00 per hour + up to $4.00 per hour in tips

POSITION OVERVIEW

As a Barista at Black Rock Coffee Bar, your primary responsibility will be to provide outstanding customer service, create high-quality beverages, and nurture positive relationships with your colleagues.

Your enthusiasm for coffee, keen attention to detail, and dedication to building genuine connections will ensure memorable experiences for every customer, fostering a strong sense of community and positively impacting the neighborhood.

KEY RESPONSIBILITIES

• Warmly greets customers and team members, creating a friendly and inviting atmosphere.
• Meets service speed standards while maintaining beverage quality and customer satisfaction, including third-party orders.
• Prepares and serves a variety of coffee and non-coffee beverages, as well as food items, utilizing retail equipment such as espresso machines and convection ovens.
• Keeps work and customer areas clean and organized, adhering to health and safety regulations.
• Promotes new coffee products and seasonal offerings to boost brand visibility and sales.
• Handles cash and credit transactions accurately, including daily cash deposits when necessary.
• Assists in training and mentoring new team members during their onboarding process.
• Completes daily, weekly, and monthly tasks assigned by the management team.
• Addresses customer complaints and resolves issues in a professional and timely manner.
• Supports inventory management and restocks supplies as needed, including product displays.
• Engages in line busting during busy periods to expedite customer orders, which may involve exposure to various elements.
• Demonstrates the ability to work independently during shifts with self-motivation and minimal supervision.
• Consistently adheres to Black Rock Coffee Bar's policies and procedures.

PROFESSIONAL GROWTH
At Black Rock Coffee Bar, all team members, including entry-level Baristas, have opportunities for leadership and career advancement. We seek proactive and positive individuals who excel in customer service and contribute to a collaborative work environment. As a Barista, you can enhance your leadership skills through initiative, cross-functional projects, and training new team members.

Exhibiting commitment and flexibility fosters career progression within our coffee community, creating a fulfilling experience for both team members and customers, while developing leaders who embody our values and drive our success.

ESSENTIAL SKILLS

• Strong communication and interpersonal skills for effective interactions with customers and team members.
• Ability to thrive in a fast-paced environment, managing multiple tasks with precision.
• Exceptional customer service skills with a friendly and approachable demeanor.
• Capable of establishing positive relationships with customers and colleagues.
• Willingness to work weekends, holidays, and varying shifts.
• Self-motivated and able to work independently during quieter periods.

PHYSICAL DEMANDS
Constant standing and walking for up to 8 hours to fulfill job responsibilities.
Occasional bending, kneeling, or crawling may be necessary.
Occasional lifting, carrying, pushing, or pulling of items up to 50 lbs.
Occasional use of ladders and ramps to reach elevated areas.
Frequent wrist and spine movement during beverage preparation and related tasks.
Consistently communicates and exchanges detailed information verbally.
Maintains clear vision for reading orders and engaging with customers.
Demonstrates accurate mental math skills for following recipes and processing cash transactions.

EMPLOYEE BENEFITS
Paid time off (full-time team members can expect to accrue 40-56 hours per year)

401(K) Plan options for eligible team members
Health insurance (medical, vision, dental) for eligible team members
Pet insurance and discount options for eligible team members
LTD, Life, and AD&D coverage for eligible team members
Holiday pay
Team member Assistance Program (EAP)
Professional development opportunities
Team members enjoy complimentary drinks (conditions apply)

ADDITIONAL INFORMATION
By submitting your application and/or resume, you confirm that all information is accurate. Any false or misleading information may result in removal from the applicant pool or termination if employed.

The above statements are intended to describe the work performed by individuals assigned to this role. They are not exhaustive lists of all responsibilities, duties, and skills required.

The responsibilities of this position may change, and additional duties may be assigned or removed at any time.

Black Rock Coffee Bar is an at-will employer.

If hired, your employment is for an indefinite period and may be terminated by you or Black Rock Coffee Bar, with or without cause, with or without notice, at any time.

Nothing in this policy or any other policy of Black Rock Coffee Bar shall be interpreted to conflict with or modify the at-will employment status of team members.

Black Rock Coffee Bar values diversity in its workforce and is proud to be an equal opportunity employer.

All qualified applicants will receive consideration for employment without regard to race, sex, color, religion, sexual orientation, gender identity, national origin, protected veteran status, or disability.

All team members undergo a 90-day introductory period upon hire or promotion, during which performance, adherence to policies, and teamwork are closely evaluated.

This period allows for the assessment of long-term suitability, with guidance, training, and support provided. Those meeting or exceeding expectations will continue to have employment opportunities within Black Rock Coffee Bar.

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