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Guest Services Coordinator

2 months ago

St Petersburg, United States Php Management Full time

Job Type

Part-time

Position Overview

As a Guest Services Coordinator, you will be instrumental in crafting memorable experiences for our residents and visitors at Php Management. Your role transcends traditional concierge duties, as you will be the orchestrator of smooth interactions, seamlessly integrating the excitement of welcoming individuals with the professionalism required to uphold community standards. Your primary focus will be to foster an environment that radiates warmth and security, ensuring a welcoming atmosphere for all.

Key Responsibilities:

  • Engage with residents by greeting them warmly, providing clear instructions, and ensuring adherence to community guidelines.
  • Handle customer interactions effectively, addressing inquiries, minor issues, and feedback with a calm and professional approach.
  • Maintain composure in a fast-paced setting, responding promptly to unexpected situations with professionalism.
  • Support a collaborative environment that prioritizes safety and enhances guest satisfaction.
  • Participate in physical activities, including moving equipment and conducting regular patrols of the premises.
  • Manage multiple tasks concurrently, including daily operational procedures and checklists.

Qualifications:

  • Must be at least 18 years old.
  • Strong communication skills, with the ability to make swift decisions and adhere to safety protocols.
  • Willingness to work flexible hours, including weekends and overnight shifts.

Education and Experience:

  • High School Diploma or equivalent.
  • Exceptional verbal and written communication abilities.
  • Proficiency in Microsoft Office Suite or similar software.
  • Strong problem-solving and analytical skills.
  • A positive attitude with the capacity to remain adaptable and patient.
  • Outstanding organizational and multitasking capabilities.
  • Excellent administrative skills.

At Php Management, we offer a competitive salary based on experience, a comprehensive benefits package including health, dental, and retirement options, along with opportunities for professional growth in a collaborative and inclusive environment. Your commitment and positive demeanor will play a vital role in enhancing the exceptional experience of our residents and guests.