Server

1 month ago

Tustin, California, United States Hofman Hospitality Group Full time
Job Summary

We are seeking a skilled and friendly Server to join our team at Lucille's BBQ Tustin. As a Server, you will be responsible for ensuring our guests have an exceptional dining experience. This includes taking orders, serving food and beverages, and providing exceptional customer service.

Key Responsibilities
  • Serve a section of tables, as determined by management
  • Work in a team environment with the ability to be an effective team player
  • Maintain complete knowledge of locations food and beverage offering and preparation, and steps-of-service standards
  • Sell food and beverage items
  • Enter and complete guests order on the point-of-sale computer system; accept various types of payment and make change
  • Interact with guests in a friendly and fast manner; ensure guests complete satisfaction and exceed their expectations
  • Maintain specific side-work and ensure the total cleanliness and smooth operation of the restaurant and/or assigned areas
  • Carry and transport trays with beverages and/or plates
  • Clear and reset tables
  • Check identification of guests to ensure they are of legal age to consume alcoholic beverages; refuse to serve beverages in a polite manner to guests who are not of legal age
  • Observe guests behavior once they have consumed alcoholic beverages, count the number of drinks served and offer a taxi if you feel they should not drive; ask a manager for help with disorderly customers as needed
  • Take pride in your personal appearance; report to work in neat and clean clothing; maintain well-groomed hair and personal hygiene as established by Company policy
  • Display integrity and honesty in all aspects of your employment
  • Perform other duties as directed
Requirements
  • Excellent verbal and written communication skills
  • Excellent interpersonal and conflict resolution skills
  • Excellent organizational skills and attention to detail
  • Ability to remain calm while working under pressure in a fast-paced environment
  • Ability to act with integrity and professionalism
  • Must possess proficient ability to communicate in English in an oral and written format
  • Ability to absorb and retain information quickly; ability to pass menu related tests
  • California food handlers card required
  • Basic mathematical skills; ability to handle cash to make change
  • Basic reading and writing skills
  • Basic computer skills
  • Multi-task oriented
Preferred Qualifications
  • Two or more years of full-service restaurant serving experience
Work Environment

The physical demands described here are representative of those that must be met by a team member to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the functions.

While performing the duties of this position, the team member is standing the entire shift. The team member frequently reaches, bends, stoops, lifts, shakes, stirs, pours, carries and pushes. The team member frequently is required to use hands or fingers, handle or feel objects, tools, or controls in repetitive motions. The team member is frequently required to walk; sit; and reach with hands and arms. The team member frequently carries trays up to 50 pounds and occasionally lifts and carries tubs and cases weighing up to 75 pounds. The team member must frequently communicate with guests and coworkers. The team member is occasionally exposed to hazards including, but not limited to cuts from knives, slipping, tripping, falls and burns; frequent exposure to smoke, steam, high temperatures, humidity, extreme cold; frequent contact/immersion of hands in water, sanitation solutions, meat products, poultry products, seafood and produce items and frequent washing of hands. The noise level in the work environment is moderate to loud.

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