Call Center Operations Manager

7 days ago


Manassas, Virginia, United States Work With Your Handz Full time

We are an equal opportunity employer seeking a qualified Call Center Operations Manager to join our team at Work With Your Handz. As a Dispatcher, you will be responsible for coordinating customer requests with service technicians and ensuring timely and satisfactory resolutions.

The ideal candidate will have a proven track record in customer service/dispatch, at least 2 years of Dispatch experience in a residential home service setting, and be highly organized with exceptional follow-through abilities.

A salary of $20.25/hour is offered, along with benefits such as health insurance, vision and dental insurance, 401k with company match, paid vacation, and ongoing training and professional development.

You will be responsible for learning the business, prioritizing urgent customer calls, optimizing technician usage, and ensuring a quality customer experience. You will also participate in training to grow and develop as a professional.



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