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Hospitality Host

2 months ago


Dubuque Iowa, United States Diamond Jo Casino Dubuque Full time

Job Summary:

We are seeking a skilled and friendly Hospitality Host to join our team at Diamond Jo Casino Dubuque. As a key member of our service team, you will be responsible for providing exceptional customer service and ensuring a memorable dining experience for our guests.

Key Responsibilities:

  • Guest Service: Greet and escort guests to their table, ensuring a warm and welcoming atmosphere.
  • Payment Processing: Accept payments from restaurant guests utilizing a computerized cash register and maintain an accurate bank.
  • Menu Management: Provide menus to guests and inform them of specials, highlighting our daily offerings and promotions.
  • Service Coordination: Circulate through the restaurant and coordinate activities of service personnel to provide fast and courteous service to customers.
  • Cleanliness and Safety: Inspect and monitor the cleanliness of the dining area and ensure compliance with safety and health code regulations.
  • Customer Resolution: Resolve customer complaints, or refer to the restaurant manager as needed.
  • Record Keeping: Maintain records of the number of guests served during shift, employee absences, or problems with equipment or food service.
  • Cash Handling: Operate a computerized cash register to itemize and process guest checks in accordance with established procedures.
  • Bank Management: Maintain an accurate bank at all times, ensuring seamless transactions and minimizing errors.

Requirements:

  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment
  • Basic math skills and accuracy with cash handling
  • Ability to maintain a clean and safe work environment
  • Strong problem-solving skills and ability to resolve customer complaints