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Hospitality Host
2 months ago
Job Summary:
We are seeking a skilled and friendly Hospitality Host to join our team at Diamond Jo Casino Dubuque. As a key member of our service team, you will be responsible for providing exceptional customer service and ensuring a memorable dining experience for our guests.
Key Responsibilities:
- Guest Service: Greet and escort guests to their table, ensuring a warm and welcoming atmosphere.
- Payment Processing: Accept payments from restaurant guests utilizing a computerized cash register and maintain an accurate bank.
- Menu Management: Provide menus to guests and inform them of specials, highlighting our daily offerings and promotions.
- Service Coordination: Circulate through the restaurant and coordinate activities of service personnel to provide fast and courteous service to customers.
- Cleanliness and Safety: Inspect and monitor the cleanliness of the dining area and ensure compliance with safety and health code regulations.
- Customer Resolution: Resolve customer complaints, or refer to the restaurant manager as needed.
- Record Keeping: Maintain records of the number of guests served during shift, employee absences, or problems with equipment or food service.
- Cash Handling: Operate a computerized cash register to itemize and process guest checks in accordance with established procedures.
- Bank Management: Maintain an accurate bank at all times, ensuring seamless transactions and minimizing errors.
Requirements:
- Excellent communication and interpersonal skills
- Ability to work in a fast-paced environment
- Basic math skills and accuracy with cash handling
- Ability to maintain a clean and safe work environment
- Strong problem-solving skills and ability to resolve customer complaints