Telecounselor II

New Season Treatment Centers is seeking an experienced Telecounselor II to provide individual counseling services via a HIPAA-compliant, synchronous video platform to patients within our clinics across the United States.

• Perform individual counseling with assigned patients via synchronous video communication.
• Educate patients in all aspects of treatment, corresponding health issues, and steps to recovery.
• Maintain a performance standard of 50% of hours worked spent in direct one-on-one patient contact each month.
• Complete patient telecounseling screening, psychosocials, DAP notes, individualized treatment plans, reassessments, and all other program-related documentation within the required time frames.
• May work with patients to complete intake, admission, discharge, and transfer paperwork.
• Document patient progress and complete organization and state-mandated forms in the identified electronic health record and any other required systems.
• Maintain file compliance in accordance with policy and procedure and complete timely corrections to any documents or files that are found to be out of compliance.
• Identify any clinical/case management needs and work to address those needs.
• Establish and maintain communication with assigned clinic leadership and support staff; responding to all emails within one business day and maintaining a live updated shared calendar for patient scheduling purposes.
• Report patient abuse, neglect, and exploitation as required.
• Report patient grievances as required.
• Coordinate Urine Drug Screens with clinic liaisons and complete any required documentation.
• Ensure the reading and understanding of the General, program, and state-specific Policy and Procedures Manuals.
• Ensure compliance with 42 CFR Part 2 (Federal Confidentiality Regulations) and 45 CFR, Parts 160 & 164 (HIPAA).
• Be responsible for obtaining and maintaining proper licensure and/or certification according to specific state requirements and program needs.
• Actively participate in preparation for surveys and inspections conducted by CARF, the State, DEA, Board of Pharmacy, and any other agency site visits as dictated by the state laws or regulations.
• Participate in all staff meetings and assigned clinic treatment team meetings as scheduled.
• Actively participate in both individual and group supervisions as scheduled.
• Ensure compliance with local, State, Federal, and Colonial Management Group, LP rules, regulations, and policies.
• Always act in the best interests of the program and company; honor, support, and protect the proprietary data and rights of the company.
• Perform other tasks as assigned by clinic, region, or corporate leadership.

• Education/Licensure/Certification: Qualified candidates will have a Master's degree in a Human Services-related field and must hold an independent Counseling (LCSW, LMFT, LMHC, or equivalent) in the state that they will support with a minimum of 2 years of experience at current license level. Must have the ability to obtain counseling licenses in other states that require 2+ years licensure experience.
• Experience Required: Knowledge and background in Substance Abuse and/or Telecounseling Services is preferred.
• Skill and Ability: Possess excellent interpersonal and communication skills, be able to multitask, work independently, prioritize, and be dependable and reliable, possess basic mathematics skills.

• Eligible for remote work environment
• 3 weeks of PTO
• Excellent Medical (EPO & PPO plans), Dental, and Vision Insurance
• FSA's and Teladoc services
• Life Insurances
• Short/Long Term Disability
• 401K with Matching

Fully Licensed in NH or MD (LCSW, LCMHC, LMFT, or LADC)