Operations Director

1 day ago

Santa Ana, California, United States Western Youth Services Full time
Job Description:

Office Manager/Quality Improvement Coordinator

We are seeking an exceptional individual to join our team as an Office Manager/Quality Improvement Coordinator. As a key member of our leadership team, you will play a pivotal role in establishing and maintaining high-quality client care and service delivery.

The ideal candidate will possess strong leadership skills, excellent communication abilities, and the capacity to work collaboratively with diverse stakeholders. They should also be adept at supervising support staff, implementing quality improvement projects, and optimizing workflow processes to meet the clinic's goals and regulatory standards.

About the Role:

  • Lead quality improvement initiatives to enhance client care and clinic operations.
  • Supervise administrative assistants and Quality Improvement Associate (QIA) to ensure efficient office operations.
  • Develop and implement training programs to enhance staff skills and knowledge.
  • Collaborate with clinical and administrative staff to develop and enforce best practices and protocols.
  • Prepare and present reports on quality improvement activities and outcomes.

Responsibilities:

  • Quality Improvement
  • Assume primary responsibility for managing and overseeing program/staff compliance with quality assurance and related guidelines.
  • Manage and train administrative team and workflow in database, IRIS, and customer service.
  • Analyze data to identify areas for improvement and track the effectiveness of QI projects.
  • Collaborate with clinical and administrative staff to develop and enforce best practices and protocols.
  • Ensure compliance with all contractual obligations and regulatory requirements.
  • Office Management
  • Oversee daily operations of the outpatient clinic, ensuring a welcoming and efficient environment for clients, families, and staff.
  • Supervise administrative assistants and QIA, including training, overseeing assigned tasks/projects, managing performance, and completing evaluations.
  • Manage office workflows, scheduling, and resource allocation to optimize staff productivity, high-quality client care, and service delivery.
  • Handle procurement, inventory, and overseeing office supplies and equipment.
  • Address and resolve operational issues promptly and effectively.

Salary: $66,560 annually.

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