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Quality Assurance Manager

2 months ago

Levittown, Pennsylvania, United States Interfuse Staffing Full time
Position Overview

Role Summary:

The Quality Assurance Manager will deliver technical guidance to the silicone coating production line, addressing quality-related challenges and providing support for new product introductions. This role includes overseeing quality technicians and ensuring adherence to the corporate ISO standards.

Key Responsibilities:

  • Engage with customers regarding product specifications, quality trends, evaluations, and any complaints.
  • Coordinate technical inquiries related to product functionality, design, and quality with designated silicone clients.
  • Collaborate with internal teams to gather and disseminate technical information.
  • Facilitate the development of silicone-coated products tailored for specific customer needs.
  • Propose and execute innovative product concepts through the design and execution of manufacturing trials.
  • Translate established customer quality criteria into production-relevant parameters and testing protocols.
  • Monitor product quality to ensure compliance with customer requirements consistently.
  • Support the Sales team in promoting and marketing raw materials, substrates, and coated products.
  • Assess customer needs alongside Sales to identify suitable product offerings.
  • Act as a communication bridge for customer requirements within the organization.
  • Issue and manage Non-conformance reports effectively.
  • Coordinate investigations related to customer quality claims.
  • Serve as the liaison between the organization and customers regarding quality issues and performance expectations.
  • Communicate findings, resolutions, and corrective actions to customers promptly.
  • Evaluate the cost implications of requested changes from customers.
  • Attend industry trade shows to stay informed about market trends and developments.
  • Establish and uphold quality objectives that align with corporate policies and goals.
  • Maintain ISO standards, lead ISO audits, and oversee customer audits.
  • Interpret quality philosophies to key personnel within the organization.
  • Develop and implement standards and methodologies for inspection, testing, and evaluation.
  • Plan and supervise the analysis, inspection, design, testing, and integration processes to ensure product quality.
  • Conduct quality engineering reviews of design documentation to ensure compliance with specified requirements.
  • Utilize statistical process control (SPC) methods to analyze data and assess current processes and changes.
  • Review all data collected during quality control and assurance activities to ensure alignment with company policies.
  • Innovate solutions to problems identified during quality assessments.
  • Keep management informed of significant issues or developments arising from quality activities and the actions taken to address them.
  • Prepare and present technical and programmatic information to the management team.
  • Direct personnel involved in inspection and testing activities to ensure continuous control over materials, facilities, and products.
  • Maintain a comprehensive understanding of government and industry quality codes and standards.
  • Actively participate in quality management teams within the organization.
  • Design and implement quality training programs for key personnel in collaboration with management.
  • Investigate and resolve customer complaints related to quality.
  • Ensure proper processing of Certificates of Analysis (COA) and Certificates of Compliance (COC) to meet customer requirements.
  • Oversee safety meetings to ensure adherence to safety protocols.

Position Competencies:

  • Exhibits meticulous attention to detail.
  • Skilled in gathering and analyzing information.
  • Consistently reliable and punctual.
  • Responsive to management directives.
  • Takes accountability for personal actions.
  • Effectively prioritizes and plans work activities.
  • Responds promptly to customer inquiries.
  • Effectively presents numerical data.
  • Communicates changes clearly.
  • Demonstrates accuracy and thoroughness in work.
  • Adapts to changes in the work environment.
  • Seeks opportunities to enhance and promote quality.
  • Aims to boost productivity.
  • Adheres to safety and security protocols.