Financial Aid Director
13 hours ago
Springfield College is seeking a highly skilled and experienced Assistant Director of Financial Aid to join our team. As a key member of our Financial Aid department, you will play a critical role in ensuring the smooth operation of our financial aid processes and providing exceptional service to our students and families.
Key Responsibilities:- Provide customer service and counseling to students and families as they navigate the financial aid process.
- Calculate eligibility determinations for student financial aid awards, analyzing US federal income tax forms and other financial documentation.
- Counsel students, potential students, and parents regarding available sources of aid and eligibility requirements.
- Assist students with their bills and budgeting resources.
- Process federal loans for students and parents, as well as private loans for both students and parents.
- Assist in overseeing the front office, answering questions as needed, and ensuring accurate information is given.
- Utilize knowledge of the job and effective verbal and written communication to answer inquiries.
- Foster cooperative relations both inside and outside the department.
- Create an atmosphere that encourages students and parents to use the Financial Aid Office as a resource.
- Bachelor's degree required with 3-5 years of directly related experience.
- Knowledge of federal and state laws governing awarding of student and parent financial assistance.
- Program administration and assessment, specifically with loans.
- Student and parent counseling techniques and guidelines with emphasis on confidentiality and empathy.
- Student financial aid eligibility and requirements.
- Computer systems utilized in designated area.
- Presentation of information both orally and written.
- Effectively communicate with students, parents, and other customers.
- Supervise and train staff, including organizing, prioritizing, and scheduling work assignments.
- Work effectively with a wide range of constituencies in a diverse community.
- Foster a cooperative work environment.
- Effectively resolve problems.
- Effectively communicate.
- Manage time effectively.
- Ability to multi-task with extreme attention to detail.
- Tuition benefits for employees and dependents.
- Tuition exchange program for dependents.
- Generous paid time off benefits.
- Paid Sick Leave Benefits.
- 403(b) retirement plan (TIAA) with a generous college match.
- Medical, Dental, and Vision plan(s).
- Health Reimbursement Arrangement (HRA).
- Flexible Spending Accounts (health care expenses and dependent care).
- Life and accident insurance plans.
- Long-term disability.
- Optional voluntary benefits.
- Employee Assistance Program (EAP).
- Wellness benefits and programs.
- Free use of our state-of-the-art Wellness Center.
Part-time employees earn pro-rated holiday, vacation, and sick leave.
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