Onsite IT Engineer Savannah GA

21 hours ago

Savannah, Georgia, United States Dedicated IT Full time
Job Title: Onsite IT Engineer

At Dedicated IT, we're seeking an experienced Onsite IT Engineer to join our Mid-Market Service division. As a key member of our team, you'll be responsible for resolving client issues, collaborating with clients and team members, and providing exceptional support.

Key Responsibilities:

  • Resolve client issues through support tickets, meeting SLA requirements
  • Collaborate with clients, Service Delivery Manager, and Team Lead to ensure exceptional service
  • Tackle a range of issues, from basic to complex, as requested by end users
  • Document detailed notes, track time accurately, and update technical documentation
  • Manage email tickets and escalate to Escalation Engineer when needed, providing thorough notes and recommendations
  • Mentor teammates and train users on supported software and hardware
  • Quickly identify and communicate potential major incidents to the Team Lead
  • Troubleshoot and create workarounds when standard procedures don't apply
  • Assist with software installations and vendor management for client support
  • Maintain timely case follow-up and keep clients updated

Advanced Technical Responsibilities:

  • Deliver comprehensive support for workstation hardware and software (Windows/Mac OS) and mobile devices, ensuring seamless operations for end users and proactively optimizing their experience
  • Take ownership of Office 365 services, including advanced troubleshooting and management of SharePoint, OneDrive, and other collaboration tools, driving productivity across the organization
  • Efficiently resolve and document complex support tickets using ConnectWise, maintaining a customer-focused approach across calls, chat, and email
  • Conduct advanced troubleshooting for network issues (DNS, DHCP, VPN), support firewall configuration, and ensure secure and reliable connectivity across multiple locations
  • Manage Windows environments and virtual server infrastructures, performing tasks like advanced file permissions management, Active Directory administration, and supporting enterprise-level configurations
  • Act as a key liaison for EMR/EHR vendor management, ensuring quick issue resolution and minimizing downtime for critical healthcare applications
  • Deliver training sessions for end users, focusing on advanced IT tasks and best practices, while mentoring them to increase tech confidence and productivity
  • Collaborate with teammates and mentor junior technicians, sharing expertise and fostering a culture of continuous learning and technical growth
  • Provide direct, high-level support to executive and senior leadership, ensuring their technology needs are met promptly and professionally with a focus on maintaining business continuity and efficiency

Requirements:

  • Minimum Education: High School Diploma or GED required
  • Certifications: CompTIA A+, Network+, Security+, Cisco, and Microsoft certifications preferred; relevant experience will be considered in lieu of specific certifications
  • Experience: 5+ years in a helpdesk or similar advanced technical role, required
  • Prior experience in a Managed Service Provider (MSP) environment is also required
  • Healthcare IT Experience: Previous experience in Healthcare IT is preferred, with familiarity in supporting medical clients, EMR systems, and HIPAA compliance
  • Technical Proficiency: Experience with ConnectWise preferred; familiarity with troubleshooting medical software and equipment is a plus

Perks & Benefits:

  • Comprehensive Health Benefits: Including medical, dental, and vision coverage to keep you and your family well
  • 401K with Company Match: Start planning for your future with our competitive retirement savings plan
  • Generous Time Off: Enjoy 9 paid company holidays, 3 weeks of paid time off, plus an additional week of sick leave
  • Professional Growth: Take advantage of ongoing learning and development opportunities to advance your career
  • People-Focused Culture: Join a team that values work-life balance and a supportive, collaborative environment

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