Retail Experience Manager

7 days ago


Pittsburgh, Pennsylvania, United States Michaels Stores Full time
Job Description:

We are seeking an experienced Retail Experience Manager to join our team at Michaels. As a key member of our leadership team, you will be responsible for delivering exceptional customer experiences, leading a high-performing team, and driving business results.

Main Responsibilities:
  • Lead and Manage: Ensure that store operations run smoothly, efficiently, and effectively, adhering to company standards and policies.
  • Customer Focus: Provide outstanding customer service, solve problems, and promote a positive shopping experience.
  • Team Development: Coach, train, and develop your team members to achieve results, participate in performance management, and support talent development.
  • Shrink and Safety: Implement and manage shrink and safety programs, maintaining a secure and efficient store environment.
  • Inventory Management: Assist with inventory processes, including RTV and ASN activities as needed.
Requirements:
  • Retail management experience is highly desirable.
Work Environment:
  • Public retail store setting with a fast-paced environment.
  • Climate-controlled public areas.
  • Occasional outdoor work.
Salary:

$65,000 - $80,000 per year, based on location and experience.

Michaels offers a competitive salary, comprehensive benefits, and opportunities for career growth and development.



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