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Business Operations Manager

2 months ago

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Job Summary

The Business Office Manager (BOM) is a key member of the Marietta Opco LLC team, responsible for overseeing all aspects of the business office. This includes managing the Medicaid application process, billing, collections, resident trust, and collaboration with our Centralized Billing Office.

Responsibilities
  • Supervision and Management: Supervise the Business Office staff, including the Receptionist, the Assistant BOM (if applicable), and any other staff in the Nursing center business office.
  • Collaboration and Communication: Work closely with the Administrator, Central Billing Office, Regional Business Office Manager, and Regional Director of Operations to ensure seamless communication and coordination.
  • Resident Trust Accounting: Responsible for the supervision, hiring, and training of the business office staff, as well as all aspects of the resident trust accounting system, including security of patient funds.
  • Patient Billing and Collections: Oversees the patient billing system to ensure accuracy of census, patient account billing information, including coordination with other departments as necessary. Responsible for all patient-related accounts receivable balances, including Medicare, Medicaid, Insurance, Private, and Other Payers, to ensure timely billing and collections.
  • Medicaid Pending Application and Conversion: Manages the Medicaid pending application and conversion process to ensure timely resolution.
  • Month-End Closing: Responsible for month-end closing of billing system in accordance with company policy and timelines.
  • Accuracy and Timeliness: Ensures patient bills and collection letters are processed accurately and timely. Communicates with Central Billing Office with additional billing information to clear claim edits and rejections.
  • Audit Requests: Coordinate responses to various audit requests.
Requirements
  • Experience: High School Diploma and a minimum of one (1) year experience in a Skilled Nursing Facility business office setting with specific billing/collecting and patient trust accounting experience.
  • Supervisory Experience: Prior supervisor experience in a business office setting preferred.
  • Skills: Point Click Care (PCC) billing system experience preferred. National Data Care Resident Funds Management System (RFMS) experience preferred. Experience using Excel, Powerpoint, and Word. Ability to read, analyze, and interpret complex documents. Ability to respond effectively to sensitive inquiries and complaints.