Field Operations Lead

6 days ago


Elk Grove, California, United States CS Contract Solutions LLC Full time
Job Overview

We are seeking a highly skilled Field Operations Lead to support the quality, safety, and training functions of our Clients Field Operations in California. This role will be accountable for leading the service delivery efforts of our field technicians, ensuring they have the necessary resources and skills to succeed.

About the Role
  • Lead the service delivery efforts of field technicians, providing guidance and coaching to ensure high-quality results.
  • Support compliance by enforcing standards, policies, and processes, promoting an Always Be Coachable culture.
  • Determine training requirements and develop plans to upskill team members, fostering a culture of continuous improvement.
  • Perform special projects and other duties as assigned, leveraging strong leadership and collaboration skills.
Requirements
  • 4+ years of experience managing teams within a telecom technical environment, preferably with a background in employee development.
  • Strong skills and experience in training, coaching, and mentoring, with a focus on employee growth and development.
  • Proficiency in Microsoft Office, including Excel, Word, and email, as well as legacy systems.
  • A working knowledge of installation and maintenance of residential and business services, Local Network processes, and telecommunication industry fundamentals is preferred.
  • A valid driver's license with a satisfactory driving record is required.
Preferred Qualifications
  • 2+ years of experience managing teams within a telecom technical environment.
  • Experience with installation, maintenance, and repair of POTS and HSI, as well as legacy systems.
  • Familiarity with Duty Management work and pager duty rotations.
  • The ability to work under pressure, prioritize multiple projects, and meet critical deadlines.
Compensation

This is a full-time salary-based position, offering a competitive salary range of $70,000 - $90,000 per year, depending on experience.



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