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Telecommunications Customer Service Associate

2 months ago

Leeds, Alabama, United States Windstream Holdings Inc. Full time
Customer Service Technician I at Windstream

As a Customer Service Technician I, you will play a vital role in providing exceptional support to our customers. Your responsibilities will include:

  • Installing and maintaining communication services for both residential and commercial clients.
  • Utilizing tools and testing equipment to ensure optimal service delivery.
  • Advising customers on suitable products and services tailored to their needs.
  • Working in various environments, including aerial and underground installations, which may require climbing poles and using ladders.
  • Operating and caring for the company service vehicle.
  • Completing necessary safety training to work in diverse settings.
  • Reporting directly to the Manager of Local Operations.
  • Applying basic technology and mathematical skills in daily tasks.
  • Maintaining a valid driver's license with a clean driving record.
  • Having the ability to distinguish colors and lift items weighing up to 50lbs.
  • Possessing a high school diploma or GED equivalent.

Preferred Qualifications:

  • Experience in customer service or sales.
  • Technical certifications or relevant training.
  • A two-year technical degree in computers or electronics, or equivalent professional experience.

Company Benefits Include:

  • Comprehensive medical, dental, and vision insurance options.
  • 401K retirement plan.
  • Health and flexible spending accounts.
  • Life and accidental death & dismemberment insurance.
  • Educational assistance programs.

At Windstream Holdings, Inc., we are committed to delivering advanced network communications and technology solutions. Join our dedicated team and contribute to connecting customers with valuable products and services.