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Maintenance Technician
1 month ago
We are seeking a highly skilled and experienced Maintenance Technician to join our team at University Partners. As a key member of our facilities team, you will be responsible for performing a variety of maintenance tasks, including work orders, grounds and common area clean up and maintenance, and maintaining good resident relations.
Key Responsibilities- Providing excellent service to residents, guests, employees, and contractors.
- Completing all routine service requests within 24 hours at the direction of the Maintenance Supervisor.
- Ensuring the clean condition of the community at all times.
- Maintaining the maintenance shop according to policy.
- Reporting maintenance issues to the Maintenance Supervisor and Community Manager for review.
- Assisting in other tasks as directed by the Maintenance Supervisor.
- Spot cleaning the model and vacant units on a daily basis.
- Meetings: Meet with the Maintenance Supervisor daily to review work orders and assignments. Communicate all maintenance concerns. Expect to receive a daily list of assignments and direction from the Maintenance Supervisor.
- Timekeeping: Keep a record of hours utilizing company-provided forms. Obtain authorization to work overtime from the Maintenance Supervisor or Community Manager.
- Common Area Inspection/Pick-up: Walk common areas daily, before 9 am. Always be diligent to look for maintenance issues.
- Peak Day Trash Pickup: At the direction of the Maintenance Supervisor, inspect all grounds and ensure cleanliness.
- Make-Ready Preparation: Per the turn schedule provided by the Maintenance Supervisor, complete turns:
- Install Vendor Lock on unit within 24 hours of receiving keys from resident.
- Communicate any vendor make-ready issues to the Maintenance Supervisor.
- Ensure that the Maintenance Supervisor has walked unit and has approved all work to be done prior to start.
- Complete a turnkey checklist for each unit as work is completed. Obtain Maintenance Supervisor signature on form once work is finalized.
- Working knowledge of electric, plumbing, HVAC, and basic construction.
- A general mechanical aptitude combined with a willingness and desire to learn.
- Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence. Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.
- Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
- Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.
- Professional demeanor resulting from previous maintenance experience.
- Excellent customer service skills.
- Good communication and listening skills.
- Able to be an effective team player and interact well with others.
- Organized and detail-oriented.
- Patient, even-tempered, and works well under pressure.
- Effective time management skills.
- Able to maintain confidentiality.
- Able to follow directions from a supervisor.
- Able to understand and follow posted work rules and procedures.
- Able to accept constructive criticism.
- Must have own tools.
- Able to climb and work from ladders and the ability to lift and carry heavy loads.
- Able to work weekends or overtime as job requires.
- Able to be 'on call' weekends and after hours.
- High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience.
- Certified HVAC as required.
- Valid driver's license and proof of insurance.
Cooperation, Influence, Teamwork & Business Relationships – 25%
- Collaboration & Teamwork – 20%
- Cooperation – 20%
- Customer Service – 20%
- Influence – 20%
- Internal/External Relationships – 20%
Decision Making/Initiative – 25%
- Analytical & Problem Solving – 16.67%
- Decisive – 16.67%
- Practical Judgment – 16.67%
- Action-Oriented – 16.67%
- Confidence & Risk Taking – 16.67%
- Effort & Self Development – 16.67%
Job Knowledge and/or Job Specific Skills – 25%
- Job Knowledge – 16.67%
- Reporting – 16.67%
- Multi-Tasking – 16.67%
- Work Quality – 16.67%
- Work Quantity – 16.67%
- Creativity & Productivity – 16.67%
Professional/Technical/Communication Skills – 25%
- Ethics & Values – 14.29%
- Integrity – 14.29%
- Perseverance & Determination – 14.29%
- Reliability & Punctuality – 14.29%
- Time Management – 14.29%
- Approachability & Composure – 14.29%
- Verbal & Written Communication – 14.29%
Working environment and physical demands:
X Office environment X Outdoors environment
X Mechanical facility X Changing weather conditions
X Toxic or caustic chemicals X Odors or fumes
X Electrical current X Loud machine/Equipment noise
X Above ground level X Confining spaces
Physical Demands:
Over 2/3 Time
Between 1/3 and 2/3
Under 1/3
Walking
X
Sitting
X
Standing
X
Climb or balance
X
Lifting under 10 lbs.
X
Lifting over 10 lbs.
X
Reach with hands & arms
X
Stoop, kneel, crouch or crawl
X
Talk or hear X
Travel Outside the area
X
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