Maintenance Technician

2 weeks ago

Tempe, Arizona, United States University Partners Full time
Job Summary

We are seeking a highly skilled and experienced Maintenance Technician to join our team at University Partners. As a key member of our facilities team, you will be responsible for performing a variety of maintenance tasks, including work orders, grounds and common area clean up and maintenance, and maintaining good resident relations.

Key Responsibilities
  • Providing excellent service to residents, guests, employees, and contractors.
  • Completing all routine service requests within 24 hours at the direction of the Maintenance Supervisor.
  • Ensuring the clean condition of the community at all times.
  • Maintaining the maintenance shop according to policy.
  • Reporting maintenance issues to the Maintenance Supervisor and Community Manager for review.
  • Assisting in other tasks as directed by the Maintenance Supervisor.
  • Spot cleaning the model and vacant units on a daily basis.
Additional Responsibilities
  • Meetings: Meet with the Maintenance Supervisor daily to review work orders and assignments. Communicate all maintenance concerns. Expect to receive a daily list of assignments and direction from the Maintenance Supervisor.
  • Timekeeping: Keep a record of hours utilizing company-provided forms. Obtain authorization to work overtime from the Maintenance Supervisor or Community Manager.
  • Common Area Inspection/Pick-up: Walk common areas daily, before 9 am. Always be diligent to look for maintenance issues.
  • Peak Day Trash Pickup: At the direction of the Maintenance Supervisor, inspect all grounds and ensure cleanliness.
  • Make-Ready Preparation: Per the turn schedule provided by the Maintenance Supervisor, complete turns:
  1. Install Vendor Lock on unit within 24 hours of receiving keys from resident.
  2. Communicate any vendor make-ready issues to the Maintenance Supervisor.
  3. Ensure that the Maintenance Supervisor has walked unit and has approved all work to be done prior to start.
  4. Complete a turnkey checklist for each unit as work is completed. Obtain Maintenance Supervisor signature on form once work is finalized.
Requirements
  • Working knowledge of electric, plumbing, HVAC, and basic construction.
  • A general mechanical aptitude combined with a willingness and desire to learn.
  • Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence. Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.
  • Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
  • Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.
  • Professional demeanor resulting from previous maintenance experience.
  • Excellent customer service skills.
  • Good communication and listening skills.
  • Able to be an effective team player and interact well with others.
  • Organized and detail-oriented.
  • Patient, even-tempered, and works well under pressure.
  • Effective time management skills.
  • Able to maintain confidentiality.
  • Able to follow directions from a supervisor.
  • Able to understand and follow posted work rules and procedures.
  • Able to accept constructive criticism.
  • Must have own tools.
  • Able to climb and work from ladders and the ability to lift and carry heavy loads.
  • Able to work weekends or overtime as job requires.
  • Able to be 'on call' weekends and after hours.
Education and Experience
  • High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience.
Certifications/Licenses
  • Certified HVAC as required.
  • Valid driver's license and proof of insurance.

Cooperation, Influence, Teamwork & Business Relationships – 25%

  • Collaboration & Teamwork – 20%
  • Cooperation – 20%
  • Customer Service – 20%
  • Influence – 20%
  • Internal/External Relationships – 20%

Decision Making/Initiative – 25%

  • Analytical & Problem Solving – 16.67%
  • Decisive – 16.67%
  • Practical Judgment – 16.67%
  • Action-Oriented – 16.67%
  • Confidence & Risk Taking – 16.67%
  • Effort & Self Development – 16.67%

Job Knowledge and/or Job Specific Skills – 25%

  • Job Knowledge – 16.67%
  • Reporting – 16.67%
  • Multi-Tasking – 16.67%
  • Work Quality – 16.67%
  • Work Quantity – 16.67%
  • Creativity & Productivity – 16.67%

Professional/Technical/Communication Skills – 25%

  • Ethics & Values – 14.29%
  • Integrity – 14.29%
  • Perseverance & Determination – 14.29%
  • Reliability & Punctuality – 14.29%
  • Time Management – 14.29%
  • Approachability & Composure – 14.29%
  • Verbal & Written Communication – 14.29%

Working environment and physical demands:

X Office environment X Outdoors environment

X Mechanical facility X Changing weather conditions

X Toxic or caustic chemicals X Odors or fumes

X Electrical current X Loud machine/Equipment noise

X Above ground level X Confining spaces

Physical Demands:

Over 2/3 Time

Between 1/3 and 2/3

Under 1/3

Walking

X

Sitting

X

Standing

X

Climb or balance

X

Lifting under 10 lbs.

X

Lifting over 10 lbs.

X

Reach with hands & arms

X

Stoop, kneel, crouch or crawl

X

Talk or hear X

Travel Outside the area

X

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