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Client Service Associate

1 month ago

Rosenberg, Texas, United States BankTalent HQ Full time
Job Title: Client Service Associate

At BankTalent HQ, we're committed to delivering exceptional customer experiences. We're seeking a skilled Client Service Associate to join our team at our Rosenberg banking center in Rosenberg, TX.

Key Responsibilities:
  • Provide top-notch customer service to clients and customers, ensuring a positive and personalized experience.
  • Process financial transactions accurately and efficiently, maintaining a high level of accuracy and attention to detail.
  • Utilize knowledge of bank products and services to expand and increase client relationships, identifying opportunities to cross-sell and upsell.
  • Deliver exceptional customer experiences, resolving client concerns and issues in a timely and professional manner.
  • Meet with Branch Service Manager and/or Branch Manager daily to discuss progress in reaching individual and banking center goals.
Requirements:
  • High school diploma or equivalent.
  • 1+ years' experience in banking, cashiering, balancing, customer service, or other directly related experience.
  • Previous Teller experience highly desired.
  • Working knowledge of math, cashiering, balancing, debits, credits, banking and/or bank products.
  • Solid balancing and customer service skills.
  • Cash handling, customer service, and/or sales experience preferred.
  • Meeting sales goals and/or sales referral goals experience preferred.
  • Ability to cross-sell bank products based on client's needs.
  • Strong attention to detail and time management.
  • Proficient in basic computer skills.
Benefits:
  • Medical, Dental and Vision Insurance - START DAY ONE.
  • Life and Disability Insurance, Paid Parental Leave and Adoption Assistance.
  • Health Savings (HSA), Flexible Spending (FSA) and dependent care accounts.
  • Paid Training, Paid Time Off (PTO) and 11 Paid Federal Holidays.
  • 401(k) plan with company match and Profit Sharing.
  • Mental health benefits including coaching and therapy sessions.
  • Tuition Reimbursement for qualifying employees.
  • Employee Ambassador preferred banking products.
  • Competitive compensation in line with work experience.