Overnight Hospitality Specialist
4 days ago
Job Summary
">The Resort Front Desk Agent is responsible for providing exceptional guest service and ensuring seamless registration and check-out processes at Kimpton Schofield Hotel. This role requires strong communication and problem-solving skills, as well as the ability to work effectively in a fast-paced environment.
Duties and Responsibilities
- Registration and Check-out: Handle guest arrivals and departures, manage room assignments, and process payments.
- PBX Operations: Answer and direct phone calls, respond to guest inquiries, and maintain accurate records.
- Mail and Message Service: Deliver messages, packages, and mail to guests in a timely and efficient manner.
- Guest Relations: Provide exceptional service to guests, respond to concerns and complaints, and resolve issues in a professional and courteous manner.
- Administrative Tasks: Complete tasks such as data entry, filing, and other administrative duties as assigned.
Requirements
- Previous experience in a Front Desk or customer-facing role is required.
- High school diploma or general education degree (GED) is required.
- Knowledge of local area, services, attractions, and events is essential.
- Flexible schedule, able to work overnights, weekends and holidays.
- Strong communication and problem-solving skills, with the ability to work effectively in a fast-paced environment.
Benefits Package
This role offers a competitive salary and benefits package, including health insurance, 401(k) matching, and paid time off.
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