Pet Care Specialist

4 weeks ago


Santa Clara, California, United States Wag Hotels Full time

We are seeking a highly motivated and compassionate Pet Care Specialist to join our team at Wag Hotels. As a key member of our Client Services team, you will be responsible for providing exceptional customer service, ensuring the comfort and well-being of our furry guests, and maintaining accurate records of their stays. Your excellent communication skills, attention to detail, and ability to multitask in a fast-paced environment will make you a valuable asset to our team.

Responsibilities include:

  • Providing top-notch customer service to our clients and their pets
  • Maintaining accurate records of guest stays, including medical and behavioral information
  • Managing guest check-ins and check-outs, processing online reservations, and responding to client inquiries
  • Collaborating with our team to ensure seamless operations and exceptional guest experiences

Requirements:

  • High school diploma or equivalent
  • Excellent written and verbal communication skills
  • Ability to work holidays and weekends
  • Computer literacy and ability to type 30 wpm
  • Comfortable handling dogs and cats of all sizes, breeds, and personality types

Benefits:

  • Free daycare for your dog after your first 30 days
  • Two weeks of free boarding for your dog or cat (during non-peak periods)
  • 30% discount on all retail
  • Health benefits through Lemonaid
  • Retirement savings program through CalSavers
  • Paid sick leave

We are an equal opportunity employer and welcome applications from diverse candidates. If you are a passionate animal lover with excellent communication skills and a strong work ethic, we encourage you to apply for this exciting opportunity.



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