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Customer Service Representative
2 months ago
We are seeking a highly skilled Customer Service Representative to join our team at Pfaff Automotive Partners. As a key member of our customer-facing team, you will be responsible for delivering exceptional customer service and ensuring that our customers receive the highest level of care and attention.
Key Responsibilities- Provide exceptional customer service and support to customers, responding to their inquiries and resolving any issues in a timely and professional manner.
- Qualify customers and use proper process techniques to ensure that their needs are met.
- Write estimates of damages and ensure that they are written to company standards.
- Review and explain estimates with customers to ensure customer satisfaction.
- Obtain repair authorization as needed and perform final checks of vehicles before customer delivery.
- Negotiate repair costs with insurance appraisers and manage supplements and re-inspections throughout the repair process.
- Maintain a clean and orderly work area and observe all safety procedures.
- Communicate and document repairs status to customers, insurance companies, and other stakeholders.
- Proficient with Microsoft Office, Microsoft Excel, Internet Explorer, and Outlook.
- Excellent interpersonal and communication skills, with the ability to work cohesively with employees and managers as part of a team.
- Ability to work efficiently and effectively under pressure with simultaneous deadlines.
- Detail-oriented and excellent organizational and multi-tasking skills.
- Ability to maintain confidentiality of pertinent data.
In addition to a fast-paced and exciting work environment, we offer excellent pay plans, benefits packages for full-time employees, professional training and development, and advancement opportunities throughout our dealer group. We are committed to providing accessible employment practices and are an equal opportunity employer.