Insurance Customer Service Representative

1 week ago


Alliance, Nebraska, United States Staff My Agency Full time

Company Overview

A successful State Farm Agent is seeking a qualified professional to join their winning team for the role of Licensed Remote Customer Service Representative - State Farm Agent Team Member.

Salary

The selected candidate will receive a salary plus commission and bonus. Additionally, they will enjoy paid time off (vacation and personal/sick days), health, dental, vision benefits, valuable experience, and growth potential/opportunity for advancement within the office.

Job Description

This role requires exceptional relationship building, organizational skills, attention to detail, and the ability to handle sensitive and confidential information with utmost discretion. The best candidate understands the State Farm Agency model and has market area operations acumen.

The responsibilities include:

  • Establish customer relationships and follow up with customers, as needed.
  • Provide prompt, accurate, and friendly customer service. Service can include responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification.
  • Use a customer-focused, needs-based review process to educate customers about insurance options.
  • Maintain a strong work ethic with a total commitment to success each and every day.

Required Skills and Qualifications

The ideal candidate should possess excellent interpersonal skills, excellent communication skills (written, verbal, and listening), people-oriented characteristics, organizational skills, self-motivation, attention to detail, proactive problem-solving abilities, dedication to customer service, and the ability to learn computer functions.

Benefits

The candidate will have the opportunity to develop their skills and advance their career in a dynamic and supportive environment. They will also receive comprehensive training and ongoing support to ensure their success in the role.

Estimated Salary: $45,000 - $60,000 per year, depending on experience and performance. This estimate is based on industry standards and local market conditions.



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