Customer Experience Representative II for Medicaid and Healthcare

6 days ago


Carson City, Nevada, United States Conduent State Healthcare, LLC Full time

As a Customer Experience Representative II at Conduent State Healthcare, LLC, you will play a vital role in providing exceptional service to citizens of Kentucky.

About the Role

This position involves answering multiple call types focused on assisting residents with various health benefits. You will be responsible for:

  • Password resets and application status updates
  • Assisting customers with navigating the government's online application tool
  • Dealing with multiple systems to input and read/interpret data back to the caller

You will work with people from diverse backgrounds, handling difficult calls related to SNAP and other benefits. Your ability to problem-solve, provide empathetic service, and adhere to established guidelines is essential.

The ideal candidate should have excellent customer service skills, typing, and grammar skills, as well as the ability to navigate a computer and understand policy. A quiet work environment, reliable internet access, and stationary for your entire shift are provided.

Responsibilities

Your key responsibilities include:

  • Assessing calls to provide immediate service or requiring follow-up for client resolution
  • Identifying customer needs by referring to case notes and examining each case as a specific instance
  • Performing routine call center activities concerning business products and services

You will work closely with our global Workforce team to maintain a break and lunch schedule daily. Our department forecasts call volume accurately, allowing us to adjust staffing levels accordingly.

Benefits

As a valued member of our team, you will enjoy:

  • $16.50 per hour base pay (bi-weekly pay)
  • Paid training program with equipment provided
  • Full-time schedule (40 hours a week)
  • Career growth opportunities
  • Full benefits package, including health insurance coverage, voluntary dental and vision programs, life and disability insurance, a retirement savings plan, paid holidays, and paid time off (PTO) or vacation and/or sick time

We estimate the salary range for this role to be $16.50 plus incentives, which may vary based on factors such as location, experience, and performance.



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