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Cloud Engineer

4 weeks ago

Valley Center, Kansas, United States Pegasystems Full time
Job Title: Cloud Engineer - Pega Operations Center

We are seeking a skilled Cloud Engineer to join our Pega Operations Center team. As a Cloud Engineer, you will be responsible for ensuring the availability and reliability of our cloud service offerings.

About the Role:
  • Manage and monitor customer environments
  • Handle alerts, incidents, service requests, and changes within SLA
  • Access, analyze, and prioritize tickets, follow standard operating procedures (SOP) for known issues, and escalate when required
  • Execute tasks including monitoring service health, restarting client environments, handling logs, increasing storage, whitelisting IP addresses, troubleshooting access-related issues, deploying system updates, running queries, and scripts
  • Identify opportunities for automation of repeated operational tasks and reduce toil
  • Adapt to changing business goals
Requirements:
  • Possess customer obsession and proven empathy towards customers
  • An analytical and problem-solving mind - ability to quickly evaluate customer incidents and act accordingly
  • Clear and concise verbal and written communication skills
  • Self-motivated, inquisitive, and creative, with a passion for continuous improvement
  • Works well with cross-functional global and remote teams
  • Demonstrated ability to learn new or unfamiliar technologies, techniques, and tools quickly to meet our business requirements
  • Comfortable working in a fast-paced, enterprise environment
What We Offer:
  • Gartner Analyst-acclaimed technology leadership across our categories of products
  • Continuous learning and development opportunities
  • An innovative, inclusive, agile, flexible, and fun work environment
  • Competitive global benefits program inclusive of pay + bonus incentive, employee equity in the company