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Technical Account Manager
2 weeks ago
- Assist customers with their technical requests, addressing any technical issues that may arise, and providing timely support to ensure customer satisfaction.
- Build and maintain strong relationships with key customer stakeholders and sponsors, fostering trust and confidence in our services.
- Address Exabeam technical support requests, escalating issues as needed, and ensuring all account-related queries are resolved efficiently.
- Collaborate with the internal Lumifi development team to gather customer feedback, identifying potential new product features that meet customer needs.
- Ensure exceptional customer experience by managing customer expectations, leading them to satisfaction, and delivering high-quality results.