Emergency Department Registrar

1 week ago


Desert Hot Springs, California, United States Fall River Health Services Full time
Job Title: Emergency Department Registrar

Fall River Health Services is seeking a highly skilled and customer-focused Emergency Department Registrar to join our team.

Job Summary:

The Emergency Department Registrar will be responsible for admitting patients into the hospital information system, verifying insurance eligibility, collecting co-payments, and interacting with internal and external customers. The ideal candidate will be customer service driven, able to effectively promote a positive patient and family experience, and possess strong communication skills.

Key Responsibilities:

  • Obtain and verify patient identity, demographic, and registration information
  • Effectively communicate the purpose for and the requirements of all required patient documents
  • Complete financial registration responsibilities, including creating guarantor accounts, interpreting eligibility requirements, collecting document signatures, and creating financial estimates
  • Provide patients with information on the financial assistance policy and application process, explaining alternatives and routing patients without clearance to Community Health Worker for assistance
  • Ensure the integrity of the data in the hospital's information system with respect to patient demographics, insurance, and admission information
  • Handle incoming and outgoing correspondence
  • Resolve all non-clinical questions within scope of knowledge while providing excellent customer service on the phone and/or in person
  • Manage, direct, and respond to incoming office correspondence as deemed appropriate
  • Attend and provide feedback for departmental caregiver meetings
  • Follow the Centers for Medicare & Medicaid Services (CMS) requirements for checking medical necessity and communicates relevant coverage/eligibility information to the patient
  • Complete Medicare Secondary Payer Questionnaire for Medicare beneficiaries in accordance with Centers for Medicare & Medicaid Services (CMS) standard
  • Role Model the Principals and Organizational Values of Fall River Health Services
  • Abide by organizational and HIPAA guidelines, privacy practices, patient confidentiality, and patient rights

Requirements:

  • Graduate of a certified medical office-training course preferred
  • High school graduate or equivalent required

Salary: The average salary for this position is $16.79-$20.25 an hour, depending on years of experience.



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